Orlando Ale House
Orlando, FL 32828-7045
Phone: (407) 736-0333
09/26/2007 Posted by justmitch
As most people know, the Ale House has some great prices on low end drinks. I used to be a frequent diner there until recently when I found out that their Customer Service leaves a lot to be desired. My wife ordered a bratwurst sandwich that came from the kitchen with mustard already applied. Apparently, everybody likes mustard (they must have thought!), but she does not. She asked for some barbeque sauce to drown out the taste of the mustard. They brought it out but charged extra for it on the check! When I brought this to the manager's attention, she informed me that whenever they "go to the kitchen" for something such as that, there is a charge. I even wrote a letter to the company's main office in Jupiter, FL and got a letter back saying that they probably would not have charged it in my case, yet they DID! They never made it right. So, moral of the story: if your food comes out wrong, send it back! Don't try and "fix" it with a condiment; your wallet will be a little lighter for the effort. There are lots of similar restaurants where the management is more responsive than the Alafaya Ale House.
Pros: Cheap drinks, lots of TV's
Cons: Unresponsive management
Write a review and share your thoughts with others
