Disney's Grand Floridian Resort & Spa
Lake Buena Vista, FL 32830
Phone: (407) 824-3000
Fax: (407) 824-3186
02/20/2007 Posted by brdave
They hotel is very expensive, but beautifully themed. It appears to fit the bill of a luxury resort. Unfortunately, the staff (they're probably not even worth being called "cast members" here) screw it up. I had a string of disappointments from the moment I checked in: 1. The front desk refused to split my room charges into two different accounts. I needed to split up the business and pleasure parts of the trip, and they just wouldn't do it. Come on: the Hampton Inn will do this. 2. The cleaning job in my bathroom left a lot to be desired. Pubic hair in the shower. When I called housekeeping, they sent someone right up, and they did... almost nothing. The shower never got cleaned. After two such visits, I wiped it out myself. 3. After midnight, I was headed to the pool. I called the front desk and asked if there were towels at the pool. I was told, "Not this late, you'll have to bring your own." When I got to the pool, there was a staff member who continued to stock pool towels for over an hour. The front desk person had no idea what was going on. Most of these events really aren't big deals. But they demonstrate that the service just isn't up to par with other luxury hotels. I expected this hotel to be something special- a step or two above the other Disney resorts. It just wasn't. All that said- I ultimately had a great stay. It was a beautiful hotel, but for the extra cost, there are far better choices at Disney.
Pros: Ambience, proximity to Magic Kingdom
Cons: Service: terrible
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