Charley's Steak House
Orlando, FL 32819-9365
Phone: (407) 363-0228
05/02/2008 Posted by rodmancolin
Although the steaks were above average, whoever owns this establsihment should invest some of their profits into training for their management staff. I was dissatisfied with the service and the female mgr. who inquired about our "experience" seemed more concerned with repuration than provididng exceptional service. She made us feel as though we were an imposition simply for stating our perception as to the mediocre level of service at best. Maybe the same quality they claim to have should be exhibnited in regards to interaction with their guests. The manager was just shy of being rude and seemed unconcerned with our legititmate complaint for the money we spent. I could spend 200 dollars else where, but I would suggest they start with etiquette training for their management staff (Marianne).
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