10/09/09

Not Bad

by jude16

I recently went to 5 different dealerships before someone recommending me Toyota of Orlando. Comparing to the other dealers I was blown away. They greeted immediately and went off to ask what I was looking for, since I didn't give them a straight answer, they showed me over 8 cars, suv's and even trucks in their lot. So I decided on two of them, test drived them nice nice experienced (Dennis) guy gave us all the details I needed. Then off to finance, with less then perfect credit, and very expecific payment and needs in purchase I did what a girl can do best. Stated the facts, and stick to them. And went ahead to tell them (Michael finance), if it does not absolutely meet my criteria I wont sign a damn thing!!! And so it was... after 20 minutes of tossing papers and calling 4 different banks I got a great deal. At only 5.4% APR and the payments right on my range. I smiled wide, and they all new this difficult customer was very pleased!!! They will try their best to get you in there, you just have to learn to deal with them to get the best of your car purchasing experience! Best deal, best price and in an hour I was driving my 2010 car!!! :D

• Pros: experienced in sales, will try the hardest, friendly
• Cons: if not interested will feel pushed

06/05/08

worst experience ever!

by dcmedina

People there are just SO RUDE...and NO customerservice what so ever after sale.....not talking about very tricky saleperson yet ..I dont think I want to write all the bad experience that I have there because it just going to be too long and wasted my time. All I wanna say is I WILL NEVER do business with them ever again...

11/03/07

Bait and Switch

by saturncebu

Called the dealership on specific car with VIN#. Jesus guy called back to say it is available at $23,999 and come in the dealership to complete the transaction. Arrived at dealership next day finding the price of the car is now $1K more (cashback already included in the price). Deny, deny, deny that I ever called and they quoted the previous price. Negotiated the price which went fine until they claim they will not accept own financing payment using bank draft, then this Kyle guy baits you into signing their own financing and claiming it is required by Patriot Act. Asked him to name the verbiage of the Act why I have to give SS# since I am not financing with them, guess what he can't find any. His goal was to bait and switch you to their financing all along. Told him he is abusing the Patriot Act and a liar. Will never do business with this place.

White shirt sales guy who accompanied me on test drive was very knowledgeable and friendly though.

Their catch phrase of UNBELIEVABLE is true. DO NOT BELIEVE IT.

• Pros: Low level sales associate was friendly and very helpful
• Cons: Bait & switch to their own financing even if you have your own financing.

07/31/06

Good Car Buying Experience

by billytrout

I had an overall very good car buying experience at Toyota of Orlando. I worked with two salespersons, Chito and Tom Diaz (they gave me permission to use their names here). Chito showed me the cars and Tom handled the purchase. Neither one tried to pressure me into a car on the spot, nor did they push me out the door when I told them that I was not going to buy that day. They were helpful on showing me my options at Toyota (I was looking for a hybrid) and informed me the comparative advantages of the Toyota. Once I decided that I wanted the Toyota, I did research and figured a fair price for the car. Toyota of Orlando had the best price in the area (I inquired at 5 different area dealerships). I strongly recommend doing your research ahead of time (two essential sites are edmunds and moreover carbuyingtips - a very helpful site). In the end, I'm endorsing the two salespeople that i worked with as much as anything. My first visit to the Toyota of Orlando lot left a bad impression (much like the other reviewers). My experience with Chito and Tom was a different story, and I would credit them with "saving" the sale. Again, do your research ahead of time - it will save you time, money and frustration in the end.

• Pros: Good Customer Service
• Cons: None

05/05/06

Don't waste your time there!

by bigfy

I've been to so many dealers and Toyota of Orlando is the worst one ever. The staffs and the sales manager there are just plain rude. If you want to buy a car, look elsewhere. You have the money and therefore you should be treated with respect. They look and treat you as though you don't have the money to buy! That is just not acceptable. If you can't get someone to treat you nicely, how can you negotiate a good price for your car?

• Cons: Expensive, Horrible staffs, Horrible manager

09/27/02

Try another Toyota dealer.

by tisme

I was looking for a cheap reliable second family car & went to this dealership.

The vehicle sales staff were helpful but seemed to push me towards the purchase of a new car, rather than to anything used.

I was taken into the finance area & to see what a new car would cost to lease. When I thanked them for the information & said that I would think about it, the head salesman was called & the pressure began. He could upgrade the model of new car & give me the same monthly payments, etc etc. I couldn't seem to get him to understand that MY needs were for a cheap reliable used car.

Also, for about a month I regularly received phone calls from them even though I asked that they stop.

I like Toyotas, but will NOT deal with the high pressure salesmanship of Toyota of Orlando.

• Cons: Pushy salesmen