11/09/08

Worst flower delivery service in Orlando

by Christine1186

If you're looking to send flowers to a relative or friend, don't call Harry's Famous Flowers. First of all, they won't deliver the flowers to your home *unless* someone's there, and they won't leave them on the doorstep for you either. That is their "policy;" perhaps the worst policy in flower delivery history, if you ask me. *My* driver called me the day of my birthday to ask me whether I would be home all day. Unfortantely, I have to work for a living, though it certainly would be nice if I could sit home all day and wait for someone to send me flowers. I then told the driver that I would be at work all day, but that my roommate would be there for the next two and a half hours. **Couldn't pull it off.** In short, I called to complain two days later (having not received my flowers yet), and after a number of shifty phone transfers, finally spoke to the assistant manager. I explained my situation to her as calmy as I could, but she was rude, unfeeling and above all, just didn't give a you know what. I told her to refund my sister back the money and go ahead and stick the flowers where the sun don't shine. I advice everyone else to do the same thing. Don't let a case of Harry's Famous Flowers happen to you!

• Pros: What pros??
• Cons: Service, Quality

02/16/08

Never again.

by rozo

Horrible service. Listening to my husband place the order was painful: it was a complete fiasco. The delivery destination was the biggest hospital in town, but the order person acted as though they'd never heard of it. My husband had to spell the name of the street four times. He gave the name and location of my department over and over and over - yet, the flowers were delivered to the wrong department anyway, with a nonexistent department listed on the tag (delivery person had to take a wild guess). Both his name and our last name were misspelled depsite repeated spellings for the order-taker.

My husband also asked that the flowers please be delivered in a box instead of a water-filled vase so I wouldn't have to haul the heavy thing on the walk to the parking garage - but no, they came in a water-filled vase anyway.

When I called to speak to the manager, the operator would say only that she wasn't available. I asked if that meant she wasn't in or that she was there but with a customer, and she gave me a canned "I don't have the necessary information".

• Pros: Can' t think of any
• Cons: Really bad service

02/11/08

Excellent flower arrangement and service

by 4074159590

I ordered flowers ONE DAY before Valentines Day. They arrived when they said they would, and my future wife was very pleased with the quality and presentation. I am about to go online to order from Harry's this year as well.

• Pros: Excellent presentation and arrangements, good service
• Cons: None

02/16/07

Ruined Many People's Valentine's Days

by riccaboni

My husband ordered my flowers early morning (6AM) on Valentines Day (2 days ago) and confirmed three times that they WOULD arrive that day by three different people who worked there. Because if they weren't, what's the point?! So when he ordering them, they asked him to give my work # in case the driver gets lost... and my husband went through over and over about how he doesn't want anyone to call since it's a surprise (DRR!) YET they state to him that in order to deliver... they must have my work #. So he gives them the # and tells him to call his cell if they need anything and NOT to ruin the surprise... what do they do.

Call my job to let me know they are all out of the Valentine setup and what other setup did I want. After 5 minutes of confusion, I finally get that my hubby is getting me flowers and I direct the rep to my hubby's cell. She tell him the "spring time" setup is on it's way and will be there before 5PM with no worries.

1PM passes, 3PM passes...nothing! Finally my hubby calls at 3:30PM and get another confirmation the flowers on the the truck and have already left the site. 4PM comes and nothing! My hubby calls again and asks for a refund and gets greeted by a rude rep and was told this "transaction is non-refundable" and if he is patient he will see them soon... 5PM... 5:30PM and of course I've alreayd left work (I get off @ 5PM).

So finally I call between 5PM-5:45PM (I called litereally 12 times). NO ONE IN THE STORE ANSWERS THE PHONE! NO voice mail, NO rep... nothing (yet they offered 24/7 customer service... yeah right!) Finally I get someone on the phone and they try to rush me off the phone, I demand my refund and they agree but before that, they tried to get me to okay them delivering them 02/15..idiot! After this experience I will NEVER use them again. Don't promise a service you can't follow through with...it's sad, and from what I hear from various people... you burned A LOT of people on Valentine's Day! Don't order from them!

• Pros: NONE!
• Cons: EVERYTHING!

02/15/07

Not recommended!!!

by sicily24

For Valentines day my boyfriend got me flowers from Harry's Famous Flowers.The bouquet and setup was HIDEOUS! The flowers were not cut proportionately to the glass vase it came with, there were green fuzzy mess all over the place...the flowers looked like it was thrown into the glass! Terrible. When i called to speak to someone about this, the girl (name sounded like Cici) could not care less! I asked to speak to a manager, but it turned out the she"Belinda" was busy on another line. It was 9:00am when i called, its almost 1:00pm and still haven't heard from them.

09/22/05

great flower shop!

by hcervenka

what a great flower shop! the emlpoyees are so nice and do not mind taking a bit of time to help you select the best arangement for the occasion- even if it is a lower priced one. They do not push you to purchase a more expensive one- highly recomended!

This Orlando mainstay offers fresh flowers, baskets and snacks to show that you care.

by Contributor

In Short
This large flower shop has been open for more than 20 years. Inside, a large cooler is full of fresh imported flowers, while displays of potted plants and dish gardens are scattered around the store. If you want to make your statement with more than flowers, Harry's stock includes gift baskets, stuffed animals, cookies, assorted cheeses and even wine and beer.