Doesn't Recommend

Aspacia L.

Joined 2 months ago

So, like many women and men on here, our hair is one of the things that define our personality or the way people describe us. If we have a bad haircut or bad hair day, we wear a hat or try to hide under something. What I'm about to tell you is my experience with City Looks Salon in Clermont. I will not get on here an bash them, but rather let you all draw your own conclusion and what you would do in the same situation. My main reason for posting anything is how I was treated afterwards. I went to my hairdresser with a picture of what I wanted. She told me she could do it. I spent $106 dollars for her to basically put a color over an outgrown ombre all for it to evaporate into my hair. I then spent another $70 bucks for her to "fix" it. She lighted the ombre and put pinkish-red over it to where I looked like the Aurora shooter. I went back one more time and she put brown over it to take away the "PINK". It did, but damaged my hair so badly that you couldn't tell I got it cut a week prior. I had to cut 3 inches off my hair to fix it, then dyed it myself. I called the "manager" of the salon to tell her about what happened and she did not want to see my hair or pictures and said she had to talk to the "owner" her sister (BTW - her parents own the place) about getting a refund. Finally they said they would only give me back $69 bucks and hung up on me. I tried to call and talk to them and they refused to call me back. So, I went there and they called the police and called me crazy. THey lied to the police and said I was harassing them 5 times a day. They also made me sign a release and have it notarized before they would refund anything. My hairdresser used to be awesome then she got lazy, unfortunately at my expense. Had it ended with her lack of skill, this post wouldn't be here. But, I am a stickler for customer service, and I figure they will hang themselves treating people this way, but I wanted to share this so others won'yt make the same mistake.

Doesn't Recommend

Bonnie F.

Joined 1 year ago

Horrible Customer Service!!. So.... update! I called the manager the day after the hairtastrophe and she took NO responsibility. I then left a poor review and also disputed the charge. Aveda even tried to help me get the refund. The manager LIED to Aveda and said she offered me a refund (never happened) and that they are not giving me a refund now because I left a bad review!! So much for taking responsibility for their actions. FYI City Looks... IF you had offered me a refund or EVEN an apology that showed you took some responsibility for your employee's actions, I would never have disputed the charge OR left a bad review!!

Recommends

Carol I.

Joined 2 years ago

City Looks Salon. Love this salon, Carrie does exactly what I want and makes me feel great when I walk out of there!!!