Worst Experience and Customer Service........
I had the worst experience ever at this establishment. The staff was rude and unprofessional, and upon reading other reviews I had the exact same experience. Complete unacceptable and will not be tolerated. We were told to go visit another establishment Boardwalk down the street if we didn't like our service.
And called back today to speak with the manager and was told that WE had the attitudes and they had every right to speak to us in any tone they like.
Completely unacceptable and AGAIN unprofessional. Please share with friends and family and NEVER give any more money into this establishment EVER!!!! They need to be out of business.
AWFUL EXPIRENCE !!!!. FK today, with about 20 my friends. We got there and bowled for about 2 hours, after we were done it was around 7:30 PM so we decided to play some arcade games. At around 7:45 PM a very nasty women (name was Patty) comes walking around a YELLING at us for being there with out a person above the age of 18. Little did we know of this information (no signs are posted, when we called no one informed us of this). So we all walked to the front where there was a sitting area/place to sit and wait for our parents. Patty comes and screams at one of the females in our group for leaning on a podium and kicked her out and made her stay outside. Half of the group went outside with her and the other half stayed inside - well a friend of mine had found a white picnic chair just laying around and sat in it, a young man (not dressed in any FK uniform) came up to him and said "Where did you get this chair?" my friend said "It was just laying over there, there might be some left, but be careful a nasty bitchy women might yell at you" the employee says "That's my boss, she is the owner (Patty) and yanks the chair from out underneath him" So we all walked outside and I walked back in to get the rest of our group as a man puts his hands on me and says "We don't call our employe's bitchy, your not allowed in" and kicked our group out. This place is awful from the food which taste like vomit, but cost the same of a 5 star restaurant, to the careless employees, terrible waitresses, and even down to the owners who you would think would have some respect for there customers. We spent $900 for our group to come, and were planning to do this every Saturday, but never again will any of us spend a dollar there. Would NEVER RECOMMEND!
Terrible Service and Staff.
I had family in town from out of state and three small children in our group of 12. First the staff was impatient and snippy as we all discussed how many games etc we wanted to play. They lacked basic customer service skills like smiling and greeting us as we arrived, but also didn't try to answer any questions we had. After we made our decisions and paid we got situated at our lanes. One of the people in our party approached the front counter to get the metal aid that helps small children push the bowling ball down the lane. They said it was there policy to only allow handicapped persons use it and that small children were not allowed to. We ave always been able to use them at other bowling facilities so we asked for a manager. The manager was even ruder than the first person. I explained that it should be made aware to patrons before the purchase and that in this case it was not. She proceeded to say well that is our policy so I can refund your money and you can go some where else. If we did not have three children, ready to play, we would have taken our refund and gone to boardwalk bowl down the street. When showing my disappointment in her service she said that she " didn't need the attitude."
I WILL NEVER go back!! I also planned on doing my child's birthday party there this summer but due to the terrible experience I will NOT spend another cent in there facility. They can also count on me spreading the word to my family and friends. I will now be giving my business to a different facility. And so will the people that I went with.
AWFUL Service; disorganized; waste of time/money!.
What a mistake. Think a long hard time before you have a birthday party at Firkin & Kegler. It's expensive and very disorganized. You can read my edited version here or see epinions for my prof review.
Our 5 y/o wanted a party at Firkin & Kegler. Our friends were also curious about the place, none of us had been here before. Staff appeared nice, explained the packages, and the $50 deposit. I was very happy to book our party here. One might think a bowling party for a 5 y/o? Let me set the scene. We have lots of family and friends who have children. The plan was to book the child's party; then rent 2 lanes by the hour for the adults. I like the idea that someone is going to stay on top of the time, the expenses, the set up/take down and keep order. I like to have fun at my children's parties, interact with the guests & children, take pictures / movies. I spent the entire party running to the front desk to get issues resolved. It was a mess. A monuental walk-a-thon to the front desk due to incompetence and untrained staff. My child's party was ruined and no one had any fun. I paid over $200 for a two hour party in order to enjoy my child turning 5.
Our assistant repeatedly had to run to the desk to ask questions and then never came back with the answers. To find out the answer for simple issues. We ordered a la carte from the pub (pizza and drinks). You cannot bring in food from the outside. Prices were fair for food & pitchers of soft drinks.
Kids/parents arrive. We needed to add the kids' names to the roster, start the button, and let them bowl. No one knew how to operate the computer. Party tech was missing. We had to hunt him down. We found him. The kids are running all over, "we want to bowl"; the adults are standing around in their shoes, ball in hand, and the game couldn't start; the clock had already started (we rented the adult lanes on an hourly basis) and we couldn't use the lanes.
Bumpers were inconsistently available. Kids would get added; bumpers would go down again. We kept calling to remind them to put the bumpers up. Kids were waiting for their turns, computer wouldn't come up. The party assistant was GONE AGAIN. We'd have to run to find him and wait for him to find out what was going on.
Adults would have to wait to be added, there was no one there to add them at the seats. Everything had to be taken up to the front desk, we made at least 30-40 trips to the front desk to resolve an issue with adding guests, kids, food order. If the party assistant had known what to do it would have been easier, but no one seemed to know how to operate the lanes, the computer, or to run the cycle of the party. It was a chaotic mess.
Food was never available. They offered pizza; so we ordered pepperoni and loaded pizza. ("We're out of loaded pizza"). We then ordered cheese / pepperoni. We ran out, instead of the party assistant ordering it before we ran out. He let the food run out; when he got our order for pepperioni / cheese again, it was 45 min before he came back to tell us, they were out of cheese pizza. We took the pepperoni and didn't get the order until we had 1/2 hour left and the cake was being cut. What kind of mgmt hires someone; then trains them on the day of a big party, without an assist. Toward the end the front desk girl came back to help us. It was too late, everyone left to the arcade, the children had lost interest.
In the end the guy running the register offered me $20 for my trouble. I was insulted. $20 for ruining my child's party that cost over $250??
At the end...We were told the party assistant was new and so you used my party to train him, with no substantial discount? 10 families saw this mess today. We're doing our part to make sure no other family ruins a child's birthday party at this place.
BEST FAMILY ENTERTAINMENT IN ORLANDO FLORIDA :-). YOU ARE MISSING HALF OF YOUR FAMILY ENTERTAINMENT LIFE IF YOU HAVEN'T VISITED THIS GREAT PLACE YET.BOTH MY DAUGHTER AND I WERE SO AMAZED HOW WONDERFUL THEIR BOWLING ALLEY WERE.SUPER GREAT.WE DEFINITELY WOULD GO BACK AND CELEBRATE MY DAUGHTER'S INCOMING BIRTHDAY SHE LOVES IT TOO MUCH.:-)
Experience an adult Chuck E. Cheese's type-of-amusement center filled with games, nightlife, food and libations..
Aim your ball at the pins while drinking a brewski, grab some grub in the in-house eatery or play with the tots and tykes in the video game arcade or the small ball bowling area at this bi-level, adult and kid combo center in East Orlando. The family-friendly facility is filled with modern décor and dark wood and boasts 32 bowling lanes, a golf simulator, pool tables, nightclub, sports lounge, dance floor and an outdoor deck.
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