BEWARE!!! RIP OFF!!!. Do NOT take your car here....They are terrible...They will ruin your car!!!!!
Chris Shuler is a CROOK!!!!!!!!!!!!!!!!!!!!!. The guy lied right to my face. Over charged me and later found out they didnt even re place the part they said they did. Chris promised a refund 3 months later no money. He told my wife to F off really chris thats how you treat women wow!!!!! If you bring your car here you will get taken
GO ELSEWHERE. If you want a good repair shop go somewhere else. I brought Dealer Direct my 1999 Honda Accord on July 11th for a transmission rebuild and other minor repairs and it is now Sept 7th and they are still having difficulties making all the repairs to the vehicle. I was originally quoted $3327.00 for all repairs only to have Dealer Direct tell me that there would need to be an additional $846.00 in repairs a week later. I asked the repairman to please put all of my broken parts they were replacing into a box in the trunk of my car. They did not. How do I know that the additional $846.00 in work was even done? In addition I had Dealer Direct replacing the AC control to the vehicle for which they received and sent back 5 different times. Oh and by the way did I mention that while in their care my starter went bad? Another $420.00 in charges. All in all it cost $4593.00 to fix my 99 Accord with Dealer Direct. I urge you to go somewhere else, you will be glad you did.
Big Time Auto Thief.
I went to this shop because I am new to the area and saw a good review here. This guy must write his own reviews! I got quoted $2,000 to fix my transmission (wouldn't shift right) but told them I would have to wait to save up and then they charged me $400 for the 'free estimate' and if I didn't pay, they wouldn't give back my car. Then I took my car to the New Car Dealer for a second opinion and they showed me a disconnected wire under the car. the Dealer hooked the wire up and then said I just need the computer 'flashed' which ended up costing about $100, but the car is perfect now. I went back to Dealer Direct to complain about the $400 'estimate' and the short guy with beady eyes that said he was the owner, told me to 'f**k off". I called the BBB and found out these guys are 'F' rated, and keep changing their name when they get too many complaints. While I was waiting to speak to the owner the girl (cashier?) who works there told me I got off lucky, a lot of people get liens put on their car titles there.
Crooks!. I was in a bind and turned to the first place I could find. Big mistake that I ended up here! It was confirmed later when I took my car to the Lexus dealership that what they told me was an absolute lie. They said that my breaks were "metal on metal" which Lexus (a day later) verified was not true and said my breaks and break pads were in perfect condition. I went in for a dead battery and was told that not only did I need a new battery but a new alternator as well, which ran me over $500, and based on my experience I have no doubt I did not actually need. They were shady from start to finish And it was evident they were going to gouge me in some way as they thought I would just sit by and trust them. Please save yourself the hassle and save your pockets from these deceptive folks!
THIEVES! BAIT AND SWITCH! BEWARE!!!. If you don't believe me, see for yourself with this Action 9 news report. Go to wftv and search "repair shop horror story." When is the State of Florida going to prosecute this crook?! He already left a trail of law suits, in his wake, when the State of Texas ran him off.
Don't Believe It !!!!!!!!!!!!!!!!!!!
Here's the real deal on Dealer Direct Transmission & Automotive. Do not believe the favorable reviews because Shuler and his Staff along with his girlfriend Helen Lawson and his staff create them. Then he calls City Search out in California and threatens to drop them if they do not delete the unfavorable reviews. Shuler will give you a free estimate, and if you are not very careful to make sure he understands the Exact work you want done to your car, he will perform unauthorized repairs on your car and charge you for them. If you can not pay, he will take your car and sell it. On top of that, he will charge you for repairs not performed. Many mechanics have quit due to this unethical practice. Once, Shuler made a deal with a guy who's truck was up for repossession. He took the guy's truck in for repairs, paid the guy for the truck, removed the engine, transmission and disengaged the power windows. Shuler filed a mechanic's lien claiming charges were owed on the vehicle. When the lien holder found the claim, they sent the insurance adjuster to inspect the truck against the lien holder's claim. The insurance adjuster found the truck without its engine ,transmission and the windows broken and in the down position. He totaled the vehicle. Soon as the claim cleared and Shuler got the title cleared, he had his mechanics reinstall the engine and transmission and reconnected the power windows. He put it up on craigslist and sold it for over $10,000.00!!!!!. If he will do that to make money, he will also screw you too! Listen folks- This GUY IS A CROOK DELUXE! He started with one dealership at his 6367 E. Colonial Drive and in less than a year he opened two more. The other two are now closed since he was exposed by channel 9 news (WFTV Orlando) twice in August 2010. (See Video Clips) htt://www.wftv com/video/24734071index.html). and (htt:/www.wftv com/viedo/24626519/index.html). Now you do the math. He has a warm smile and friendly handshake, but behind those eyes are dollar signs and he does not care about you. The very best thing you can do for your self is go anyplace else. Anywhere except Dealer Direct and Chris Shuler. Be sure to check City Search from time to time and you will see that this review will have been removed. Remember, the favorable ones are fabricated by Chris Shuler himself, along with his girlfriend Helen Lawson and his staff.
The best shop ever!. I have had my car at three different shops within the last two months for the same problem. I ran across this shop online and thought i would give them a try because they do not charge to check out the problem . They actually checked my car for free! After checking my car Carla called to tell me that all i needed was this little thirty dollar part . I said fix it. Not believing thais would actually fix the problem i decided to risk the thirty dollars. And you know what? three weeks have gone by and my check engine light has not come back on. who knew a thirty dollar plastic tube would fix the problem? I am estatic and reccomend this shop to everyone.
excellent customer service. After breaking down in Orlando on my way back to Atlanta . I needed to find a shop that i could trust. I contacted Dealer Direct on East Colonial and they sent a tow truck to get me off the side of the road. What i thought was going to be a major repair ended up being a solenoid problem . This shop could have sold me anything as i was at their mercy. But they were honest and got me back on the road within three hours.
real customer. It is obvious that the other two reviews were written by a disgruntled employee or competitor. I just had the transmission rebuilt and Dealer Direct was 2000 dollars cheaper than the dealer,The warranty was better and my car now runs perfect.
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