3511 S Conway Rd, Orlando, FL | Directions 3281228.500807 -81.330398
This forum is the only way city search allows me to reply to Shanomaries statement. During the time this visit to my spa occurred and Shannon let us know, my Mother had passed away, so no, I wasn't easy to get in touch with. I explained this to Shanon when I did call her back and got in touch with her voice mail. Her reply via voice mail.. it was about time I got in touch with her.. her second reply via email was considerably nicer and very understanding about my grief.
When I returned home and researched her complaint I found out a number of things. First she had seen Nadine, who is not a light touch therapist at all.
Secondly she had applied for a job with us, saying she was a dependable local therapist .. and then didn't show up for the interview. Then sent me an email saying *I guess not so dependable* as if this was amusing. I take my career and responsibilities seriously. I was not amused. When researching our ethic codes, I also discovered that a therapist who works in the same area as another therapist should not review that therapist because the client base could overlap making it unethical to post a review.
I asked the staff to have Shannon call Marc, (my Son who takes care of the financial and technical side of our business) because of the stress I was under at the time. He told her the same things I am writing on here.
She posted a review on yelp as well, which when we told them what happened was taken off. As a therapist Shannon knows to communicate with her therapist about her needs. She should have done so when she was unhappy with the treatment she was getting.
I honestly don't think this was the problem though it is not my place to guess or assume anything.
I do know my staff and they are all wonderful caring people. The reviews I get are consistently wonderful. Shannons being the only negative one. I do know that Shannon missed her opportunity to join part of this great group of people. I know that each of us see our own story more clearly then others and that God loves all of us. I wish Shannon nothing but the best in this world and the one that follows.
I'm very disappointed with the service I have recieved on my second visit. From the inexperienced, unattentive therapist to the lack of concern from the manager, Trish to return my call and reconcile the problem. I went here because I thought it wouldn't be a waste of my money, like going to a massage envy, but now I feel I would of been better off going there.
I went in for a Theraputic massage. With shooting pain up my forearms, my hands cramping, and limited range of motion in my right shoulder, and a migraine because my right scalenes (some of the neck muscles) were tight. I told the therapist these were my concerns.
She began the massage as a feather light touch... Then used her elbows and asked the pressure... I said the pressure with her elbows was perfect, but she didn't use that pressure during the massage... So why ask me if it was good or not?
The therapist only used 1 technique... Swedish.... Not several like the website states. She only did a brief sweeping over my neck... Maybe two swipes of the hand, didn't massage into my forearms or my hands.
She said after the massage I hope you get better.... Wth did I just spend my money for?!?!?
The next 2days I was still in horrific pain I had to go get another massage. I tried to reach the manager several times. I have had no luck. It makes me feel like they only wanted the money from me and don't care about me as a client.
I have referred people here in the past as well, but I will no longer go or send clients their way!
A waste of time and money!
10/17 so after almost 3 weeks the manager sent an email that she would take care of the issue. I called the spa again to speak with her. No return call. 4 days go by, I call again. I get a vm that they can't schedule me and to call someone named Marc. I call and leave a vm, after 6 days of no return call I call again.
Marc answered this time... He asked how he can help me. I explained who I was and really had no idea why I was to contact him. Marc the said to me that after he heard the "truth" he was not going to help me. I asked what the truth was and he said that I was lying about the situation. That I was only trying to put negative reviews on their company to promote mine. (I never mentioned my business) I also need to get massages. Just because im in the same job field doesnt prohibit me from voiceing my opinion, especially if I didn't get what I pay for!
I don't understand how a person who never tried to contact me about the situation would automatically assume I was lying. I didn't even ask for anything except acknowledgement from management so she could address the situation with the therapist. I didn't even mention, in my first complaint, the therapist broke the clasp on my necklace.
This guy was so belligerent and throwing accusations of me being a liar without even listening to what happened. I'm horrified with the service of the company and the way the have handled their customer service!
This place is the real deal – You can't go wrong here. Trish trains all her therapists to tailor there treatments to their individual client's needs. They are all highly skilled , friendly, professionals who welcome feed back during treatment. They will gladly focus on problem areas if requested,or if you prefer they will combine multiple techniques providing for full body relief and relaxation. And the fact that they take walk ins is great for a quick in and out chair massage. They have male and female therapists on staff also. Give them a try. You will be glad you did!
Best Massage in Orlando – You can't go wrong with Healthy Body Massage. Trish has trained all of her theripists to deliver unmatched individual service in a quiet comforting environment.Your muscles will thank you!!
So Glad They're Nearby!!!! – Have been there for an occasional full massage, and more often for 15 minute chair massges. It's been a life-saver to relieve neck & shoulder discomfort from auto accident injuries. Friends have told me the same about general relaxation & relief of everyday tension that tends to build up before they even realize it. Highly recommend Healthy Body Massage.
great facial! – i had never had a facial before. jennifer was very friendly and explained everything she was doing so that i felt comfortable. her technique is wonderful and i actually fell asleep during the facial massage that she does. i really enjoyed my experience and would recomend that if you havent had a facial, you do yourself the favor. my skin looks great!!
Editorial Review – Pamper yourself with a variety of different massage techniques and follow up with a rejuvenating body scrub or wrap from these Orlando based massage therapists.
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