Sears Auto Center

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Peeved5

Joined 3 years ago

Great experience with this shop! I hit a cylinder head that was in the middle of the FL Turnpike dark and early in the morning. The impact busted the two driver side tires and wheels. Had my Baja towed to Sears because they are open on Sundays.

My dog was with me and both of us were pretty shaken up. I think I was still in shock even though it was hours after the crash. As soon as we got out of the tow truck one of the mechanics brought water for my dog. it melted my heart! The gentleman who inspected the Baja and very patiently explained to me what he could see as obvious needs and explained that they wouldn't know the extent of the damage until the wheels came in so that they could see under the truck to check the axles, frame, etc. He also pointed out the convenient (an obvious) rental car kiosk in their shop that I had overlooked. Thankfully, they, too, were open so that I was able to secure a rental car while my truck was being repaired.

Jose was my contact keeping me in constant update on the estimates and times for the repairs. He was extremely compassionate, professional and helpful with my stupid questions. He worked with the insurance adjuster who also came out to inspect the Baja.

Prices are fair and the quality of workmanship stellar. The repairs were completed faster than I expected. I can't speak highly enough about the excellent customer service from everyone I encountered at this location. I highly recommend them.

Doesn't Recommend

Mercedes001

Joined 4 years ago

Do Not buy Batteries or Have them Tested there!. The Manager told me that they DISCARDED my $120 battery that tested to be GOOD, still under warranty and WITHOUT me being notified! He rudely said several times "well, it's not here..nothing I can do about it!"

I've contacted Sears Customer service 800-549-4505, and said the District Manager would call me and 120 hours later no call back.

I'll be contacting Pre-Paid Legal, I've filled out a complaint form with WFTV Channel 9 to investigate, I have contacted the Better Business Bureau and I will go to YouTube soon.

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Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. Value-minded company offers tires, DieHard batteries and auto accessories. Services include oil change, belt replacement, brake repair and more.