Ideal Image (Reported Closed)

Doesn't Recommend

Ideal Image

Joined 2 years ago

Ideal Image Laser Hair Removal Nationwide. Ideal Image Laser Hair Removal as an overall company are CROOKS! They permanently SCAR and BURN people like us everyday at one of their clinics. They have a ton of lawsuits pending against them as well. They are constantly violating state regulations and their treatment providers ARE NOT STATE CERTIFIED to operate lasers. ANYONE that has had services at any location are urged to contact their State Regulatory Radiation Agency and file a complaint AND/OR file a Consumer Fraud Complaint with your State Attorney General. It is time for the consumer to stand up for themselves...especially those that were tricked and lied to when we signed up for treatments and signed ridiculous contracts!!!!

Doesn't Recommend

oracle24

Joined 2 years ago

BUYER BEWARE!!!. I have to give them such a low rating not because of the actual service they provide but because of the service after the sale.

The actual employees are great and the procedure worked as it was supposed to, BUT after the first treatment it was discoved that I am mostly untreatable because of the large amount of blond hair I have.

The doctor and techs totally understood and agreed that they could not remove the hair as promised. I don't have a problem with this. They were kind, understanding and totally professional.

NOW FOR THE MAJOR PROBLEM...

It seems that there is only 1 person who can handle the refund process, and she seems to be COMPLETELY INCOMPETENT. It is very difficult to get her on the phone. When I have been lucky enough to actually speak with her we can't come to a resolution because she has to speak to someone else or do some calculations. She promises to call you back, but NEVER does. So far I have spent 5 weeks chasing her trying to get a resolution. In the beginning I was willing to compromise, but now I just want my money back. This totally feels like I'm being put off so they can keep my money longer. I can't say that this is a company policy ( I really hope it's not). I want to believe that this one person is not capable of providing good service.

BOTTOM LINE...Make sure that you are totally treatable BEFORE you give them your money.