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jwg88

Joined 3 years ago

Amazing Customer Service. These guys are the best. After a minor fender bender in a parking garage, I found myself facing a major repair, as a few key components on my axle were beyond salvaging. Since my dealership had charged me through the nose for so many other repairs, I followed a recommendation and took my car to Orlando Auto Imports. I was not disappointed. They went out of their way to give me the most affordable fix possible, without cutting any corners. They even rounded down the final total to an even number, saving me an additional $30 off an already discounted price. I would recommend these guys to anyone. They truly care about their customers, and put out quality work. Definitely worth the drive from anywhere in Orlando.

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adlu1

Joined 3 years ago

Best in town. These guys are awesome. We have an Elantra that had gone to a national chain shop for stalling and electrical. After being hit for a few hundred dollars and a car that still acted up, we found OIAS through online reviews. Turns out, a simple replacement of a battery cable and a reattachment of some clamps (that had been removed and not replaced near the air filter) was all that was needed. Best part, because the problems were so elementary, they only charged for the oil change. Other places may be bigger and have nicer waiting rooms, but I doubt they can FIX your car as quick and affordable as OIAS.

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nacnad

Joined 4 years ago

Very trustworthy, professional and satisfying. Being a female, it is hard trust many auto shops and know that they are not taking advantage of you. I have been to OIAS a couple times now and have never felt better about leaving my car in someone's hands than Dwayne and the crew over there. They were patient with me when describing what was going on, recommended what else needed to be done and told me truthfully if it was that important or not. The prices also seemed very good compared to others. After they told me the estimate, I asked how much extra it would be with labor, but that was already included! I was pleasantly surprised. They are very quick working as well. I just have gotten that feeling both times that I have left there, which I have not really gotten anywhere else, that I felt very satisfied and happy with the care my car received...and I didn't feel like I was being ripped off at all! Oh and I saw that a couple other people commented on this as well -- When they were going over what they did on my car, they mentioned with one thing, "Oh, don't worry, we didn't charge you for that (I think it was tightening something that was making a noise on my car.)", when other places would have tried to milk you for every cent they could!!

Thank you so much Orlando Import Auto Specialists for the service you do, I definitely will be back again in the future : )

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avnerstein

Joined 4 years ago

Incredible service at very reasonable prices. Actually, they used to be very close to where I live, but I gladly drove to their new location today. I continue to shake my head in disbelief and appreciation when they're done with my car - they will not do any unnecessary work; they will tell you if a concern of yours is not something you need to worry about; if what you need done costs more than you hoped, you can rest assured that you you will get the very best care at the best possible price - you do not need to get a second opinion; the first time I went to them was for a second opinion; now they're the only opinion I need.

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GS84

Joined 4 years ago

Amazing Customer Service - Incredibly Helpful. I've owned a 2005 TL for a little over a year now and would usually always go to the dealer for service. I do the simple things like change my oil, except when it doesn't go as smoothly as planned. I found their shop online thru citysearch and saw several great reviews, so I decided to give them a chance.

I came in with a bent/smashed oil filter I couldn't get off, and they fixed it for me for FREE. I brought in the replacement oil filter and remaining oil to replace what was lost from the filter and they didn't even charge me! I even tried to give Joe $5 for a tip and he wouldn't take it. Every other 'corporate' shop I called wanted to charge $20-30 for a full oil change.

Anyway, this shop is awesome. I am coming here for all of my work in the future. So long as they warranty their work as well as the dealerships and charge less I'm in.

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Tom4Travel

Joined 4 years ago

Great, Friendly Service!. Our Toyota Prius developed a clicking sound on the driver's side after we traveled to Orlando from Michigan for vacation. We searched online and found this place with the great reviews and decided it might be worth the drive (22 miles) from where we were. It definitely was! Joe was concerned and knowledgeable and was able to locate our problem in spite of the fact that the car (naturally) stopped making the clicking sound in his presence. Our car had been in an accident and the body shop had left some things out of place or not tightened down. Joe fixed those as he found them, but still kept looking for a more definite cause of the noise. Then he discovered it: the cable to the anti-lock braking system was in such a postition that it was hitting the wheel and wearing away as we drove. Joe re-routed the cable and taped it so it wouldn't wear any more We were on our way in no time, feeling confident that the problem had been fixed. What excellent service! Thanks, Joe! And thank you to the others who posted their reviews so we knew where to take our car.

SECOND VISIT 4/15/10 -- over a year later

Back home in Michigan a few months ago I had a problem with the driver’s side headlight on my 2004 Toyota Prius. The light would go out while driving, but if I turned my headlights off and then on, the light would stay on for a while. I took it to the dealer who recognized the symptoms and warned me to expect an expensive quote. Sure enough, replacing this high intensity light bulb cost $494! I had to wait for the part to come in and then schedule a 3.5 hour appt. My experience was not unusual. I found many complaints on the internet about the problem and the cost.

We came to Orlando on vacation and discovered that the passenger headlight had developed the same symptoms. Luckily we knew to call Orlando Import Auto Specialists today because we were so impressed with them last year. They were able to change the light bulb in a half hour on the same day we called. The cost? $100!

Joe amazed us by remembering us and last year’s problem. (Trust me, we’re not that memorable!) Once again, we were impressed by their friendliness, expertise, and concern.

Also, ignore the earlier complaints from others about the location. They moved in May, 2009 to a much better location on E. South St.

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bryanfrances

Joined 4 years ago

Where is the 10 star button? These guys are awesome!!!. We highly recommend Joe & Dwayne, because they are both honest guys!!! What more can you ask for? Before we had our car towed to OIAS, we got an accurate estimate over the phone by describing what was wrong. They called us when they had a look at the car and confirmed what repairs they were going to complete. Joe went out of his way to help us. If you have auto trouble, you'd be hard pressed to find a better team to take care of your car. We will be going here from now on - fair prices for quality work. Excellent!!!

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deanomite

Joined 5 years ago

If you want honest, competent, certified, highly skilled and super friendly mechanics, OIAS is the place to go!. I moved to Orlando in 2006 and wish I had found Orlando Import Auto Specialists when I first moved down. I've had a hard time finding an honest mechanic in town. I almost gave up and did a search and came upon citysearch and read the excellent reviews on Joe and Dwayne's operation. So I took my 1990 Accord in to be diagnosed. From the moment I met Joe to when I left their shop I kept on checking off all the good things everyone has said on this site and they were all TRUE! I have finally found a shop I can trust and they haven't even worked on my car yet. Well, Joe diagnosed my car in minutes. He clearly stated my options and told me everything I needed to think about. I walked away with a full knowledge of the problem. He even did a free transmission adjust so my shifting was to spec. From now on I'm taking my vehicles to OIAS.

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davidsolito

Joined 5 years ago

Honest mechanic!. Do not let the location fool you, this is where you want to take your car! I went in to their business because of transmission problems. Joe quickly diagnosed the problem and offered his professional advice. I needed a new transmission. However, he noticed my 'Certified Used Honda' sticker on the windshield and explained that this part was still under warranty. He referred me to an associate of his at a local dealership, and the entire repair was covered by the warranty.

Joe could have tried to install a new transmission and charge me thousands for it, but he took the high road and has a customer FOR LIFE because of it. I highly recommend Orlando Import Auto Specialists!

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allyw07

Joined 5 years ago

Best Car Garage. Everyone in my office goes there to get their cars fixed. There is no reason to go to another garage, this place is it. These guys are experts, honest, nice, helpful, quick, and the waiting room is very cozy. It would be stupid to go to any other place.