Orlando Import Auto Specialists

11/18/09

Very trustworthy, professional and satisfying

by nacnad at Citysearch

Being a female, it is hard trust many auto shops and know that they are not taking advantage of you. I have been to OIAS a couple times now and have never felt better about leaving my car in someone's hands than Dwayne and the crew over there. They were patient with me when describing what was going on, recommended what else needed to be done and told me truthfully if it was that important or not. The prices also seemed very good compared to others. After they told me the estimate, I asked how much extra it would be with labor, but that was already included! I was pleasantly surprised. They are very quick working as well. I just have gotten that feeling both times that I have left there, which I have not really gotten anywhere else, that I felt very satisfied and happy with the care my car received...and I didn't feel like I was being ripped off at all! Oh and I saw that a couple other people commented on this as well -- When they were going over what they did on my car, they mentioned with one thing, "Oh, don't worry, we didn't charge you for that (I think it was tightening something that was making a noise on my car.)", when other places would have tried to milk you for every cent they could!!

Thank you so much Orlando Import Auto Specialists for the service you do, I definitely will be back again in the future : )

• Pros: TRUSTWORTHY,Prices, friendliness, quickness, professionalism
• Cons: none that I can see

06/02/09

Incredible service at very reasonable prices

by avnerstein at Citysearch

Actually, they used to be very close to where I live, but I gladly drove to their new location today. I continue to shake my head in disbelief and appreciation when they're done with my car - they will not do any unnecessary work; they will tell you if a concern of yours is not something you need to worry about; if what you need done costs more than you hoped, you can rest assured that you you will get the very best care at the best possible price - you do not need to get a second opinion; the first time I went to them was for a second opinion; now they're the only opinion I need.

• Pros: An amazing combination of competence and honesty
• Cons: I haven't found any cons yet

05/27/09

Amazing Customer Service - Incredibly Helpful

by GS84 at Citysearch

I've owned a 2005 TL for a little over a year now and would usually always go to the dealer for service. I do the simple things like change my oil, except when it doesn't go as smoothly as planned. I found their shop online thru citysearch and saw several great reviews, so I decided to give them a chance.

I came in with a bent/smashed oil filter I couldn't get off, and they fixed it for me for FREE. I brought in the replacement oil filter and remaining oil to replace what was lost from the filter and they didn't even charge me! I even tried to give Joe $5 for a tip and he wouldn't take it. Every other 'corporate' shop I called wanted to charge $20-30 for a full oil change.

Anyway, this shop is awesome. I am coming here for all of my work in the future. So long as they warranty their work as well as the dealerships and charge less I'm in.

• Pros: Helped replace my oil filter - no charge
• Cons: None