11/06/09
BLEACHED OUT MY RUG AND REFUSED A REFUND
by orlgrl at Citysearch
I used Abbey's 2 years ago for a period of 6 months with mediocre results. As soon as we could find a good replacement we switched. Out of an act of desperation, I called Abbey's back this week and got a cleaner scheduled in 2 days. Unfortunately, the cleaner used bleach on my tile floors and failed to pick up our 5x8 entryway rug which led to the edges of the rug being completely bleached out (from their normal dark brown color). I called Abbey, and the housekeeper separately, and requested a partial refund of the $60 cleaning fee. Note that I didn't ask for the rug to be replaced (cost more than $60!) Abbey said "absolutely not" and told me it was between me and the housekeeper! BEWARE OF THIS COMPANY. The convenience of her "scheduling" business front is the perfect way for her to avoid taking any responsibility for the cleaner's mistakes! On top of all this she had the audacity to talk down to me and say "this isn't my first pony show"....what the hell is that supposed to mean?!?! Are there other people out there living with bleached-out rugs after using Abbey's??
- Pros: Prompt scheduling, use of owners suppliers or their own
- Cons: Inconsistent quality, complete lack of customer service
04/09/09
NEVER GIVE THEM YOUR CREDIT CARD
by datann at Citysearch
I HAVE HAD SERVICE ON AND OFF WITH ABBEY'S AND WILL NEVER USE THEM AGAIN. I WAS UNABLE TO MAKE IT HOME ON TIME AND HAD TO USE MY CREDIT CARD, BIG MISTAKE......HUGE!! THEY HAVE CON'T TO CHARGE $190.00 WORTH OF CHARGES ON MY CARD. I BROUGHT IT TO THERE ATTENTION ON SEVERAL OCCAS. AND I HAVE BEEN BLOWN OFF WITH NO RETRIBUTION OR PAYBACK. I AM GOING TO PRESS LEGAL CHARGES WITH MY BANK!! GO TO HELL ABBEY!!
- Pros: GIRLS WORKING WERE GOOD,although she does not pay them!!
- Cons: ABBY 'S WORD MEANS NOTHING , SCAM ARTIST
01/22/09
Abbey's!! What a relief you were!!
by happyinfla at Citysearch
We just moved here from New Jersey and needed assistance with unpacking, setting up and cleaning up. Abbey's people were prompt, professional and helpful. They even took our trash away! Thanks Abbey's! You helped make a stressful move run a whole lot smoother!
- Pros: Professonal and friendly staff. Very efficient customer service.
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