Greenway Ford

10/26/10

GREAT Dealership

by Neenv at Citysearch

I don't know why only angry people write reviews. Greenway Ford is one of the best dealerships in Orlando. My family and I have been purchasing there and going for service for 15 years. Tom Pantano, who has been my salesperson from the begining is the best and Thomas Valk, Service Manager is second to none. The address listed is wrong, they are at 9001 E Colonial Drive and the only survey on this site is from 2008. Don't go somewhere else, Greenway Ford will NOT disappoint you.

08/07/08

Horrible service.

by KatieLS at Citysearch

I took my 2006 Ford Fusion in to Greenway Ford for various reasons: I needed a full detail, I was getting burn holes fixed, scratches fixed, and a tear in my back seat fixed.

I brought my car in on Friday, August 1st and received it back on Tuesday, August 5th. I didn't mind the wait for the amount of work that needed to be done to the car and I knew dropping it off Friday, it'd be a few days.

Although, when I picked up my car I was anything but happy. The outside of my car was dirty, many of my scratches on my car were not fixed, the tear in my backseat was not touched. The burn holes were fixed poorly, parts of the seats were still dirty; it wasn't even vacuumed in those areas.

I got in my car and went to drive home, and as soon as I started my car I noticed my GPS wasn't working. I couldn't even get through to Jay, he was talking with one of his co-workers when I called and couldn't get with me.

Then, I noticed my floor mats weren't in the car anymore. When I got to my destination I looked in the back of my trunk and they weren't in there, either. When I called the office the next day to let them know I didn't have my floor mats anymore, I was transferred from person to person, then on hold for about ten minutes, and then finally Jay got on the phone with me and told me I didn't have any floor mats in my car to begin with. I assured him that I did. Why would I have taken my dirty floor mats out of my car when I'm paying to get them cleaned? He said if I'm sure I don't have them, he'll order me new floor mats but didn't tell me when they'd be in. I haven't gotten a follow-up phone call since then.

I got a message today, the 7th from Greenway Ford doing a routine follow-up on how happy I was with my service. I called the woman back about an hour after she called and left a message asking her to please get back to me right away and left my cellphone number. I haven't gotten a call back.

• Pros: I got my car back?
• Cons: I was treated poorly and the car looked poor.