(407) 654-1427
3701 N John Young Pkwy Ste 103
Orlando,
FL
32804
28.5828
-81.4162
06/13/09
Buyer beware
by rootdmd
I have nothing bad to say about this company in terms of all the steps leading up to the installation of the theater room. However, I've had multiple instances over the 4 yrs since that installation in which they have not provided that same 5 star service when it comes time to stand behind their products. They are NOT customer service oriented to the degree that one would expect when spending as much $ on a theater room as some houses cost. Incredibly the quibbles I've had with them amount to a $200 electical box repair and a $100 service call on my universal remote in which they wouldn't stand behind their work. I say incredible because I've spent $100k with this company between my theater room and the video surveillance system.
- Pros: Quality products, beautiful theater designs
- Cons: Less than 5 star service after the sale
05/06/08
Great Knowledgable Staff!! Very Friendly!! Beautiful Showroom!! Highly Recommend!
by toddious
The people at Innovative Home Theaters were nice to me from the minute I walked in the door. Their beautiful showroom displays some very cool, and unique ideas. They also showed me some examples of their larger jobs, which were incredible. Custom Home Theaters more beautiful than I have ever seen! They even have two of them in their showroom! Unforunately (for me) I was only looking for a simple plasma tv, and surround sound system... but they treated me like I was their top priority!! A far cry from the past couple trips to Best Buy, or Circuit City, etc... The installation technicians were very knowledgable, and treated my home with respect. The installation turned out perfect! Highly Recommended! I will definitely call IHT for any future electronics that I buy. I believe my salesmans name was Todd, but everyone there was very nice.
- Pros: Very Friendly, Know Their Stuff, Lots of products on display, Good communication with customers
- Cons: NONE
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