I had a horrible experience in Orlando @ Alafaya Ale House. Extremely disappointed with the manager named Christian. I ordered a $5 double vodka and when the glass came to my table, there was hair AND a bug on the rim of my glass. After bringing it to the managers attention, he whispers something in the bartenders ear and walks away! ARE YOU KIDDING ME? After I told him that he walks away and lets someone else deal with it? Worse customer experience ever. Please follow up with me so I know something was done. Thats why I put my contact info. (email) THANKS
Not a bad sports bar. The food is average at best but you can't beat the beer selection and the prices are good. Daily beer specials and a service staff that works hard for you. good place to watch a game if you sit at a hightop.
Fingernail in Soup. When we moved to Texas, I was always craving a zinger salad. So on our trip back to Florida, we went to fulfill my cravings. Well, I ordered the clam chowder soup as an appetizer. To my surprise, I almost swallowed a fingernail that was in my soup! Believe me, I was pretty disgusted by that. The manager that was on duty ended up paying for our meal, but I never had something like that happen to me. Beware of fingernails in the soup!
Best nachos in town!!!. I LOVE THE ALE HOUSE !!! This is by far my favorite place to eat. When ever we have guest in town we always take them here. It is very layed back and a great place to watch the game. The food and the service have always been good. The only complaint is sometimes our appetizer arrives right before our food, which doesn't leave much time to enjoy it. I highly recommend the nachos (ask for them layered), the mushroom burger and the mahi mahi pasta. FYI the nachos are HUGE, more than enough for 2 people to eat as a meal. They also have great lunch specials that change every month and daily drink specials.
Don't ask for barbeque sauce..... As most people know, the Ale House has some great prices on low end drinks. I used to be a frequent diner there until recently when I found out that their Customer Service leaves a lot to be desired. My wife ordered a bratwurst sandwich that came from the kitchen with mustard already applied. Apparently, everybody likes mustard (they must have thought!), but she does not. She asked for some barbeque sauce to drown out the taste of the mustard. They brought it out but charged extra for it on the check! When I brought this to the manager's attention, she informed me that whenever they "go to the kitchen" for something such as that, there is a charge. I even wrote a letter to the company's main office in Jupiter, FL and got a letter back saying that they probably would not have charged it in my case, yet they DID! They never made it right. So, moral of the story: if your food comes out wrong, send it back! Don't try and "fix" it with a condiment; your wallet will be a little lighter for the effort. There are lots of similar restaurants where the management is more responsive than the Alafaya Ale House.
Worst experience.. At a going-away party we took up a large area between the bar and tables. I ordered a drink from the bar, since I was standing near it. The waiter came up to me, and others and told us to order only from him since I was at a table, even though I wasn't at a table. I wanted to order 7 drinks, waited for a while for the waiter, then went to the bar 2 feet away, as others did. The manager came out and told me to get the drinks from the waiter, but I wasn't at a table, called me beligerant, and told me to leave. All this just because I placed an order at the bar instead of the waiter. Never been kicked out of anywhere. I left. I didn't want to make a scene for my friend who was retiring, and I won't be back.
Unpretentious, stick-to-your-ribs food prepared in a haven for sports fanatics..
The Ale House is one of the state's mini-chains. All share the same basic menu, decor and commitment to tasty, far-from-fancy food. The decor is reminiscent of a sports bar, with bench-like seats and thick wooden tables. TVs are hung throughout, although the noise level remains tolerable.
Start off with the deep-fried conch fritters, a taste of Key West. The Ale House Combo--a platter of potato skins, conch fritters, fried mushrooms, mozzarella sticks and sauces--feeds a crowd. The chicken nachos are a rather bland mountain of chips under a lava slide of cheese. The baby back ribs are generously portioned, fall-off-the-bone tender and smothered in a tangy sauce. Another good bet for dinner is the blackened prime-rib sandwich. The burgers are big and juicy. The brownie hot fudge sundae is the star of the small dessert menu.
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