Orlando >Proccolinos Pizzeria
Awful. Dead roach in the pizza and mold on the "cheesecake". This was an awful experience. Our pizza had a dead roach on it and the "cheesecake" (it was the stuff you buy at Sam's Club or Costco) had mold. We called to complain and their answer was that we could come pick up replacements but they wouldn't redeliver. We asked to speak with a manager and they said they were in charge (and wouldn't give a name). Horrible customer service and we didn't even get to eat the food. Hopefully the health inspector will close this place down.
This place sucks!!!!!. PLEASE DO ME A FAVOR AND DON'T WASTE YOUR TIME GOING TO THIS PLACE. MY HUSBAND AND I WENT IN FOR LUNCH AND WHEN WE HANDED THE LADY OUR CARD SHE KEPT SAYING TRANSACTION FAILED. I MUST HAVE TRIED EVERY CARD I HAD AND SAID YOUR SYSTEM MUST BE DOWN. EVEN THE MANAGER HERSELF CHARGED A PENNY ON HER CARD AND GOT THE SAME MESSAGE. I GAVE UP AND SAID I'LL JUST TAKE MONEY OUT. LOW AND BEHOLD I HAD MONEY IN MY ACCOUNT! WENT BACK, PAYED THEM AND DIDN'T BOTHER TIPPING. THIS PLACE NEEDS BETTER EQUIPMENT BEFORE THEY START ACCUSING THEIR CUSTOMERS OF BEING BROKE!!
Only good for Pizza, if that!.. First time I ever went, the pizza was great! however, it's not consistent, AT ALL! I've given the place a few chances to redeem themselves and can say I WILL NOT ever try anything else but PIZZA. I ordered a Veggie Calzone to be delivered to my place of employement. Firstly, was placed on hold 2 times, the last time was not told to hold but just heard the conversations of the kitchen for a while, figured myself that I was on hold. Still I placed my order for a Veggie Calzone per their menu includes broccoli, spinach, mushrooms, onions and roasted peppers. I advised them to please hold the peppers and was told they didn't have any anyways. Great, I waited anxiously for an hour until itt arrived...only to find none cooked crispy green peppers, onions, diced tomatos and about 10 mushrooms in the whole calzone. I called them upon realizing this and was told the Manager, whom actually was the one who took my order was not available and that she would contact me. I simply requested they forward the message that i would like my credit card refunded as i clearly didn't get what i ordered. I was told maybe the Manager misunderstood me because they were busy at the time. No busy enough for her to advise me there were no peppers and still create an order with uncooked peppers. Come to find they also charged me for a Large calzone when i requeted a medium. All around bad experience and i am still waiting for my refund!
Horrible Customer Service. This place has the worst customer service I have ever seen. My friends and I with our children ordered from there for delivery. We waited an hour for our order to get to our house which was less than a quarter mile away. When they got there our order was wrong. We called to see what had happened and they said we must have ordered wrong because their employees NEVER make mistakes. Which is total BS cause no one is perfect. So instead of being a good company and correcting the order for us they decided to take back all their food and leave us with 4 children with no dinner. These people really need to understand that everyone can make a mistake even thier employees. Needless to say we will never order from them again. And as for how good the food is I will never know cause they did not allow us to keep our meal. :(
This was not a place to get Italian.
The Pizza was soggy and tasted like sauce from a can.
The owner - as I was told - was in the back room yelling at someone on the phone. Take your home life elsewhere we came to eat.
All I have to say " I finally found the little tipical hole in the wall Pizza Shop with the tasty Pizza and Pasta and real New York flavor right here in Orlando" Proccolino's in goldenroad is been there for about 5 years ,so they said they are nice people from NY and I just found them because so many people talked me in to trying it out, I am glad i did!! is just like been back in new York, is busy all the time but I don't mind waiting for dine in or delivery for their italian specialties or the tasty Pizza "IS JUST OUT OF THIS WORLD!!!!
I Highly recommend this Pizzeria for the # 1 Pizza In Orlando
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