Sanford >Best Friends Puppy Boutique
I was truly blown away with the manager of this store.. My little sister wanted to go and pet the puppies at the store and me, my cousin and my mom brought her, she was waiting all day. We walked into the store and my sister ran right through the gate and started to pet them, when she was nicley asked by a blonde young lady that worked there if she had paid, knowing she didn't she left and went to my mom asking for one dollar, my mom was shocked. She gave her a dollar and started to talk to my cousin, then my cousin had seen it was five for one on one time, my mom being my mom said psh, and continued sitting there. and from behind the counter the manger of the store mocking her said psh right back then continued to talk behind the counter about how they donated the money and so on, then it went down from there, but I believe my mom will be making a comment aswell. What made ME comment? the fact that after he had called mall security he just would not stop, and I looked at my cousin, honestly not caring if he heard or not and said ' what happened to the coustemers always right? ' I had said nothing before, I was trying to stay out of it considering I'm a child. The man aproached me then saying " You're just a snob and need to get. out. " I turned and looked at him confused because I was clearly not talking to him, and if I was I was the least bit rude, I then said " I'm a fourteen year old child, your how old? this conversation is over " and tried walking away when he made his way past me and pointed in my face yellling " GET OUT " and also pointed at my cousin mom AND little sister screaming. I was really shocked at the fact he really had the nerve to do that knowing his reputation reflects on the store being he is the manager. I guess people never seize to amazing you. even at my age, I know that is unacceptable. I wouldn't put it past him to deny a refund, calling someone crazy, or curse another adult out infront of a child, he had no problem getting in a childs face and calling her a snobb. We left before security even came, he scared my sister into asking to leave because she didn't wanna go to jail. That's amazing. Correct me if I'm wrong but there is a big difference between doing your job and protecting your store and making your way into conversations and being plain rude, not to mention he was disrespecting a child, I had to be the bigger person and leave. I have to say all and all i've never met a person so rude, and I was very apauled to find he ran that store, really.
Love Love Love best friends.
I always go into the puppy store to see all the happy puppies. its always so clean and neat and the owners helped me with many a questions i had about certain breeds of dogs. they always seem to put the puppy first which makes me happy that they get the love and attention they deserve.
I will always go to them as long as they are open. i even just recently bought a puppy from them and he is so happy and healthy. got health certificates and everything. they just made the puppy experience so amazing.
i also love the petting area. the fact that even though their business is to sell puppies they still care about the fact that there are dogs who need homes too. and for them to donate the money is just so awesome of them. and they always update on their bulletin board what dogs are at the nearest shelters just for people who are intent on adopting a dog rather than buying a puppy.
they just really love what they do and they love taking care of these dogs. i would highly recommend going to the shop rather than other puppy shops that i've been too that have looked unclean and unhealthy puppies.
Best Friends keep doing what you're doing. :D
Owner called my an A$$hole in front of my 6 yo daughter!!. I was visiting the store to browse & look at the puppies with my 6 year old daughter... my daughter wanted to pet the puppies, and we heading that way... I noticed a sign that *required* a "Donation" of $1.00 to pet the puppies. (A "Donation" of $5.00 for one-on-one time). The sign also said that a percentage of the donation went to Seminole County Animal Services. I asked the young lady about the "Donation Requirement," and she just shrugged and directed me to the owner. I explained to him that a "Donation," by definition, is voluntary, and he should just call it a 'charge' for petting. I then asked what percentage of the "Donation" went the Animal Control, and he said 'it depends," and then hemmed and hawed about it... something didn't feel right, and I questioned him further... he called me an "A$$hole" right in front on my daughter. I replied, "Excuse me?" And he stepped closer and said it again, louder! A crowd started to gather, and I left before anything crazy happened. I complained to mall management, and called Seminole County Animal Services, who knew nothing about this guy, and are going to (supposedly) investigate this further. This guy is a disrespectful person from whom I would never buy anything, let alone trust with adding or caring for a furry family member. STAY AWAY from this store!!!
Return Policy. I have been in this store many times and bought many products, some of which I returned [exchanged] with no problems whatsoever. Maybe this "crazy lady" should have asked about the return policy before she bought all those items. Sometimes, when I try to return a product to other stores I don't always get the satisfaction I want, but that is life ... you don't always get what you want in this life. I would recommend this store to anyone that asked.
Owner called me a crazy person and made fun of me.
I went to make a return during my lunch break. I had my receipt which does not anything about no returns. Only store credit. I had a $169 worth of items and wanted a partial refund for an incorrect size of one of the crate and a non-suitable pet bed and a couple of dogs toys. All the items I wanted to return were in unused condition with all tags and packaging. I did not want store credit which was all that was offered to me.
A small sign on brown paper hidden amoung displays states their refund policy which does not allow for refund at all on any goods and receipts have to be within 14 days to get the store credit. This information is not printed on the receipt.
When I told the owner/manager Jeremy that this sign is not very prominent and that one of the employees was helping me on my decision of a dog crate when I was in the store on a very busy day (Dec 24th) knowing that one would need to be returned, he said he did not care.
When I told him I would report him to the BBB, he laughed at me and called me a crazy person and started making fun of me. He then told me I could stand in his store all day long that I wasn't getting anything. I told him that I would I give his store bad reviews online and make complaints and then he started with the name calling again and said that crazy people like me have nothing better to do with their lives and that no one care - laughing at me, etc.,
The level of blatant disrespect and name called made me so angry that I did end up losing my temper at him in the end and said a few not so nice things to him.
I can' t believe this guy is even in business if this is how he treats customers. All I can say is what comes around goes around and word of mouth advertising can be positive or negative.
This could have been an easy fix for this man and maybe he could've actually thanked me for pointing out that he needs to give more prominent disclosure of the store's policy so that it is fair to customers.
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