Empire Szechuan

kip C.

Joined 6 months ago

Do Not Patronize this business if you live downtown!! I live in the Vue and I had a horrible customer service experience. Both my wife and I were treated very rudely by a young manager there named Frank. After patronizing this place for many months, I had an order messed up. On a very rainy day, I ordered sweet and sour chicken and arrived home with the order of chicken but, not any sweet & sour sauce. When I called back, rather than have me come back in the rain...I was promised a comp for the same meal by a young female employee who apologized for the meal that was incorrect. I was told at that time, that the comped dinner would be in the computer when I ordered my next meal with my name. When my wife called to place a new order within the week, (which included the replacement sweet & sour chicken and another meal for her) we were given a VERY hard time and even told that the employee was wrong for telling me that and they refused to honor the meal replacement. This belligerent manager Frank was insensitive and insulting and flatly told us that if we lived in the Vue, we should have enough money to afford a $10 meal. During the course of this conversation we were spoken to very rudely, we were accused of "lying" to get a free meal. we were yelled at, AND he said he wasn't concerned about doing business at THE VUE or other places downtown because they have plenty of customers. So clearly this post if NOT about getting a FREE comp meal...it is about principal...AND the value that Empire Szechuan places on those that patronize their business. The rules of good old fashion customer say that if you mess up a customer's order...you make it right. Two wrongs on the part of this restaurant...1) for getting the first order wrong in the first place 2) for refusing to honor the comp meal because of ANOTHER employee error. Not my issue...if you run a business it is your job to give your paying customer what they are paying for. SHAME ON YOU EMPIRE SZECHUAN for poor customer service AND THE ARROGANCE to say you don't care. Frank the manager said we can tell as many people as we'd like...so here it is. Let them know with a vote of no confidence. I hope the owner Norman Poo doesn't share young Frank's surly disposition and blatant disregard for customers service.

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jiaming1628

Joined 4 years ago

Great Food. basically what i wanted when i wanted