1-800-FLOWERS

01/10/12

WORST FLORIST

by AmyAB9698 at Citysearch

Worst florist ever!! DO not use 1800Flowers in Winter Park (also known as Blooms of Winter Park). They sent my friend a flower birthday "cake", that upon arrival, already looked droopy and wilty. By the next day, some of the flowers browned. I emailed customer service for 1800Flowers who responded within 2 hours with an apology, $20 gift card and a promise to immediately re-send another flower birthday cake. Each day goes by and my friend receives nothing. I keep calling and spoke with Ramona (all 3 times) who assured me it would be taken care of. She apologized and said normally those flower cakes last 3 weeks. The original one did not make it through the weekend. She said she would peronally make it bigger and better and add balloons and chocolates to make up for the first one dying so soon. Each day, another delay. First, there was a delay in obtaining approval from the mgr to re-send delivery; next delay was due to truck delivery with fresh flowers, next delay "didn't make it on today's truck". Almost a week later (6 days), another one arrives. Exactly the same arrangement. One balloon attached. Epic fail. DO NOT USE THEM.

01/07/12

Pathetic customer service

by pete007 at Citysearch

Save the headaches and order your flowers somewhere else. Rude and rigid is not a recipe for good business. There are too many other options for places like this to survive.

01/23/11

flower deliveries ruined AGAIN by 800 flowers Winter Park

by cheekbeaches at Citysearch

Our flower orders have been ruined by 1 800 flowers in Winter Park! The three times we have placed orders they have been either delivered on the wrong day...missing the special occasion and 2 times NOT DELIVERED AT ALL! Poor planning, poor customer service and poor delivery is what this location is all about. UNACCEPTABLE!!! That will be the last time we order from them! Three strikes...you are out!

12/21/10

Ripped off by Flowers of Winter Park, Blooms of Winter Park

by NessyNess at Citysearch

This Company has changed Management and it shows!

They have no customer service!! I was married on Oct 09, 2010 and had decided to go with Flowers of Winter Park and it was a horrible mistake. 5 days before my wedding I was sent an email telling me that the head florist and person I had been working with for 7 months had left the store. I went in for a trial mock-up with the retail manager and the quality was bad and no where near what I had been shown the first time. She had no back up florist and suggested that her mother in law could help put the flowers together. Needless to say I didn't want to go with them since they did not have a trained florist. I had to scramble to find another florist in less than 5 days and she has REFUSED to give me my deposit back and will not return any of my correspondences. Stay far away from Flowers of Winter Park if you're planning a wedding. No bride should have to go through this days before her wedding, it was a nightmare!