TERRIBLE EXPERIENCE - PICK ANOTHER RESTAURANT. TERRIBLE. We made reservations for 4 for a table, but were told that we could sit at the sushi bar as a 1st come 1st serve for seating but reservations for those seats could not be made. Had my two daughters with me, and they LOVE sitting there. When we arrived there were 4 seats available a the sushi bar so we took, and told the hostess to cancel our reservations. We were then asked to please leave the sushi bar as two seats were reserved. We discussed the 1st come 1st served and were told they were guests of the chef, and had chosen to have a drink first at the bar and now wanted to be seated at the sushi bar, where we were. We again discussed 1st come 1st served and I politely told him I felt this was wrong as if you choose to go to the bar first, you can's have seats held in a no reservation location. His reply was "I am the proprietor." They then seated us right next to the server lane, and our server offered us a free app courtesy of the "proprietor" which I declined. Then they seat a family with a crying infant next to us, proceed to screw up our drink order, then screwed up two of our salads. We, at that point, decided to leave before it got any worse. Terrible establishment, terrible service, terrible people. DO NOT GO TO THIS RESTAURANT!! Too many good choices. Season 52 is right next door, which is where we went, and it was an incredible meal. Spent almost $200 with food, wine, tax, and tip. Glad we did not spend it at Roy's and we will NEVER return to any of their establishments!!
one of the best restaurants in Orlando. My husband and I eat here several times a year and we have never had a bad experience. The service and food are always excellent and the staff goes out of their way to make you feel like a special guest. The appetizer canoe is fantastic and all of the fish dishes I have tried are superb. This is a great place for a special occasion too. You will not be disappointed if you eat here!
Really good meal. This restaurant is really good. My family and I have been there several times and have always had a good service. Weekends are really busy so you may want to pick a week night.
Our experience wasn't so hot..
We went for our anniversary dinner last night. Both the food and service were OK. Not what I expected from this level of restaurant. I've lived in Orlando for a while and as a foodie I've been to most good to great Orlando restaurants. The tuni appetizer was too acidic and was a bit hard to eat. My crispy yellow tail snapper was good but not great. There was an assortment of noodles and veggies that were drowning in a brown sauce.
We got your signature souffle dessert. It was overcooked! The outside was a tad hard and had a slightly 'burned' taste on the outside. I've made souffle many times at home and had it at restaurants like Le Coq Au Vin. It was no where near as expertly done as this.
The service was slow all night. We had to ask for coffee more than once before it came and several other requests were forgotten and we had to ask twice.
I am about easy going as you can believe when it comes to being patient at a restaurant and rarely complain about anything. We are one of those people the start tipping at 20% and go from there. This night I tipped 15% because this experience just wasn't up to par.
Nothing short of Fabulous!.
My husband and I first went to Roy's when were were on vacation in Hawaii and we fell in love. Honestly I can't understand any of the complaints in the other reviews, as we have never had a bad experience at the Orlando location. Most recently we were there in June and July 2008 and both times our service and food was wonderful.
I always find it amusing when people complain about the size of the entree. It is proof positive that we, as Americans, are so used to being served more food than we can possible eat with dinner. Dining out at a place like Roy's is more than just shoveling food into your mouth, but rather it is an experience. The portions served at Roy's are enough so you can enjoy a sampling of their menu and leave perfectly satisfied. On our last visit, I had the Blackened Ahi Tuna appetizer, which was OMG melt in your mouth perfect, and I had the Filet and Shrimp combo for my entree, which was done to perfection and honetly more than I could finish. My husband and I split the Chocolate Souflee and I was in heaven.
Our server was very attentive but not obnoxiously so. The environment is dressy casual and a bit loud, so if you are looking for a super quiet ambiance, you may not like the place, as the kitchen is open to the dining area, but at no time did we ever felt we had to speak over normal levels in order to be heard.
Sometimes I just wonder what people are expecting. This is not a "Polynesian" restaurant. It is Hawaiian fusion. If you want Polynesian, go to Trader Vic's or someplace at Disney and sip Mai Tai's at a cheesy tiki bar. This is a fabulous restaurant and we will continue to visit both the Orlando and Oahu locations...
BEST Upscale Place to take your kids!!!!!!!!!!!!!!!!!!.
We randomly chose Roy's because it was in the same parking lot as a favorite of ours Seasons 52. Since Seasons 52 didnt have high chairs in their restaurant we stopped by Roys. WE WERE SOOO HAPPY with their awesome service not only to us but our two toddlers (ages 1 & 2). Our waiter immediately brought the kids their each appetizer plate full of fresh fruits & veggies and grilled quesadilla (at no charge). There were toys already on the table (and I'm not talking about the same old crayons & paper menu). They had real toys, action figures, rattles, etc for the kids.
A total of three (3) managers stopped by our table to ask us how everything was and if the kids were happy (not to tell us to keep the kids quiet). My husband and I enjoyed our tropical drinks as various wait staff came by our table to entertain the kids. Our meals came right on time. And the dessert!!!! Yummy!! Our upside cake was wonderful and the waiter brought our dessert for the kids. And not just a scoop of vanilla ice either. Each plate had each of our kids name on it written in chocolate! The plate has a scoop of icecream with a cookie and lots of fresh berries and rich chocolate drizzled over the plate!! They were amazed!! And we were amazed that we spent almost 2 hours in the restaurant without anyone crying or screaming!!!
It was a great way to celebrate a happy occasion without getting a sitter and having to settle for an average restaurant!! Thanks to Roys!!
This sophisticated Hawaiian-fusion restaurant gives mainlanders an upscale taste of the islands..
Roy Yamaguchi opened his first restaurant in 1988 in Honolulu, Hawaii, blending European cooking techniques with locally produced ingredients and Asian spices. Today, his Hawaiian-fusion cuisine is served in a sophisticated atmosphere with dark woods, Asian accents and contemporary, island-inspired art. In addition to "Roy's classics" like Hawaiian-style misoyaki butterfish and the popular melting hot chocolate souffle, each location offers daily specials prepared by the local chef, all of whom are trained personally by Roy.
Shockingly impressive hospitality and esquisite food. We have been to both the Roy's restaurant in Naples and in Orlando. Our first time I was expecting a slighting snobby weight staff, but instead we had both very friendly and very knowledgeable waiters at both locations. The food was nothing short of impeccable. We don't eat out much as I don't see spending money on food that hardly better than what I can make for my family at home. But the chefs at Roy's at both these locations made every penny and every bite worth it. Through calories out the window girls and go for the chocolate dessert. It's worth the extra work out. What most impressed and shocked me about Roys was that they actually welcome children!! At some upscale restaurants when we've walked in with our child I could feel the cold eyes wondering if ours would be a screamer. But at Roy's they even have special family nights. I was so impressed that an upscale restaurant understood and valued the importance of family that it now our favorite. Thank you Roy's for having the guts to go against the norm and provide such wonderful dining experiences for us.
Roy's is one of those few fine gems in dining today. The service was superb and the food is to die for.
Roy's has an extensive wine list with a knowledgable staff that'll find a wine that'll suit you and your entree. My waiter recommended a pinot noir that went excellent with my lamb shanks. These shanks were the best lamb shanks I've ever had. They were fall-off-the-bone tender where I didn't have to use the knife they supplied.
It was on the pricier side, but with all the service and excellent food they provided, it was definitely worth it.
Best hawaiian food, great customer service, fantastic cocktail menu!. My husband and I dined at Roys for dinner recently. We both decided to order off the prix fixe menu. From start to finish we enjoyed our meal.The appetizers particulary the beef shortribs were wonderful! The entree of macadamia nut mahi in a lobster butter sauce and dessert of hot chocolate souffle could not have been better. We both thought that the cocktail menu was very creative-I loved the hawaiian martini, while he enjoyed the mai tai. Roys is not an inexpensive place to dine at however, it is well worth the cost. Everyone at the restaurant was very friendly, coming over to chat and see how we were doing. We sat at the "chefs table"-a counter that overlooks the kitchen and one of the chef's happily answered our questions about other items we saw being made. I cannot wait to make a return trip to this fantastic restaurant!
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