20 20 Eyeglass Superstore Inc

Very unprofessional, salespeople just trying to make a sale.. I heard about this place nearly everyday on the radio while I drive to/from work, and my girlfriend decided that she wanted to update her four year old prescription and get new contacts. After hearing a "good" review from our friend, who recently bought contacts there, we decided to call and set up an appointment. I sat in during all of the doctor's tests, and what I saw was sub-par service. My girlfriend previously had astigmatism, and it was also in her medical records. However, when the optometrist saw that he immediately dismissed it and told her she did not have astigmatism anymore. Afterwards, during contact selection they ended refusing to take no for an answer and forced us to purchase a six month supply of contacts. After a day of wearing the contacts, my girlfriend could not STAND them so we ended up trying to exchange them for glasses (the order for the contacts hadn't even been fulfilled yet, two weeks later) which they refused. Instead, they forced a different brand of contacts on my girlfriend and once again refused what we wanted. Finally, after going back a third time, they exchanged the contacts we bought (three weeks later, and still hadn't had them in our possession yet) for glasses, with a total less than the contacts we had bough. They never ended up giving us a refund or credit back for the difference.

Not to mention, the glasses in this store are extremely cheap, and the staff knows this! One of the staff commented on my frames (Ray Bans) and said, "Oh, those're nice. You sure didn't get those here, did you."

Oh, and they just gave her the same prescription in both eyes, when previously one eye had a stronger prescription. Actually, that eye is still a different prescription and I have to deal with her complaints that her right eye is more blind.…

Shop for glasses ANY place but 20 20. I set an appt. for an exam and 1:40 later I started looking at their selection to find frames for 2 pair. The few frames they had in the "special" were so cheap they looked like they were made from paper clips. Every frame that looked usable as everyday eyewear were soooo expensive that it would have cost $500.00 to supply me with good vision here. Like the car ads that state a new car for $12,999 but ends up at $16,500. I paid for my prescription and left only to find out the script did not include vital info for buying glasses elsewhere. Saying they are a rip off may be a little strong but that's how I feel about this merchant. I was a loyal customer here for years but can no longer trust 20/20.…

great service and cheap too. I have seen the ads and one by one my kids and then my wife needed glasses... We shoped some other big chain Stores and did not like the prices nor their customer service... then we went to 20/20 and it could not have been better... The wife said here is were we should have come first...3 pairs of glasses and sun glasses later my family can see and I am not broke...LOL…

Awesome Experience, Love My Glasses !. Absolutely Amazing! They made me feel welcome the minute i walked into the store. The selection was great, the place was clean and the staff was informative. I love my glasses and I will be back and refer others.

i was Very impressed overall.…