Orlando >Action Air Of Florida
DO USE THIS COMPANY. I was worried when I read the review below but called the owner who informed me that the customer below had work performed on the air handler three months prior to loosing a compressor on a 12 year old unit. The service was to clear the drain which means a compressor needs to be working to produce condensate and leak. I summized that the landlord, which wrote the review, did not give all the details in the review. I was right, this company took care of my AC problem and offers discounts. In addition to the quick turn around time in getting a professional, knowledgable and honest service technician to my home
DO NOT USE THESE PEOPLE!.
DO NOT DO BUSINESS WITH THESE PEOPLE! They take your money and don't do the job! I have very hard time trying to get my money back.
My AC unit was having problems (not cooling) and I asked these people for repairs. First time visit they charge $115 for nothing and to assess the repairs. They present options for repairs and I chose one of the options. Second time the attempted repair but was incomplete, and as a result my compressor was broken because they delay work. I was furious and had another company done AC work, cost me $3000. I tried to get back money they keep on giving me the run around. Needless to say I will report this to whomever I can and to the media.
Highly recommended...Action Air of Florida.
We've used Action Air for years. We've tried other companies, but they pale in comparison.
They've always been professional, responsive, dependable, and affordable.
For unplanned events when we need them most, they're at our home within the same day. If it's late at night, they return our call promptly the next day.
When I get the bill, I'm always pleasantly surprised at the very reasonable cost compared to other non-A/C service companies I've had to call. They don't play around with pricing; I never feel like I have to call around to other companies to negotiate the best price. They make it easy to do business, and they take the stress out of a very stressful situation.
As long as we need A/C (and sometimes heat) in Florida, we'll continue to be advocates for Action Air.
What a Relief.
We were without heat for the first week in December. I called the company that installed and regularly serviced our unit. When they finally got out to trouble shoot the system, we paid almost $300 and were told someone would call with the cost and scheduling. I called FIVE companies that day and found Action Air of Florida--Thank Goodness! Not only had we paid almost $200 more than Action Air would have charged for that diagnosis--the problem had not been properly identified.
Joe talked me through all the possibilities and options including pricing. He was polite, informative and accurate (We have family in the same business in another state and had already called for their expertise after having the first company come out).
When we scheduled our appointment with Action Air for the following day, they had crews lined up for the several step process to complete the job once it began. Unfortunately--the initial diagnosis was wrong!!! We did not have a leak in the copper tubing, we had a coil problem. Joe called the manufacturer, dealt with the warranty and had us back to toasty in less than a week (the coil had to be shipped). The grand total--including diagnostics--was less than the other company's charge for doing the WRONG work. We know we saved at least $900 as that was the other company's cost of diagnostics and performing work that DIDN'T need to be done.
Time and money are important and we are grateful to have found someone who values both. But we are equally appreciative for the men who came to the house. They were professional and friendly and courteous. They definitely instilled a sense of relief that someone capable was on the job.
Thanks Action Air. We'll see you for our twice yearly maintenance.
Did I mention their twice yearly tune-up is almost HALF what we'd been paying?
Action Air of Florida. We had a thermostat go out on our a/c unit. The thermostat was still under waranty so we called the service company that installed the unit. Not only could they not come out for a week but they were twice the price of Action Air of Florida. We called Action Air several times on the phone trying to trouble shoot the problem. The owner was very helpful and tried to walk us thru unlocking the thermostat. They came out and in less than 30 minutes changed out the thermostat. Not only was their price very fare but they also offered a coupon on line. If we need a/c work we would definitely use them again.
You are the weakest Link! GOODBYE!!!!. Its not the continuous challenges that the A/C is having that is the true problem. It is truly the TERRIBLE CUSTOMER SERVICE that Action Air has that is the reason you should NEVER use this company. I understand that with new homes and with new systems there will be kinks. However today's service call has left me speechless! This is service call #4! After waiting 3 days for Action Air to come out for the first call it turned out that they wired the compressor wrong when they installed it during construction. The 2nd call was because they master wasn't cooling. This time it was announced that the fancy thermostat (THAT THEY RECOMMEND) was not able to talk to the condenser. The 3rd and 4th call was for the system not cooling AND NOT following the assigned program. That brings us to the problem at hand. The man who came to "fix" the problems walked in with an attitude! He was instantly COMBATIVE and DISRESPECTFUL! He was completely unhelpful and was more concerned with telling us how long he had been doing this and this why we were wrong and he was right. WHAT KIND OF CUSTOMER SERVICE IS THIS? Now normally I would never put this kind of negative emotion and energy out into the world. I would take this up with the manager or owner of the company and handle the attitude and LACK OF CUSTOMER SERVICE of his employees internally. When speaking with the owner of the company his attitude was just as bad! He disregarded his clients feelings, blaming us for his employees attitude. The man that is here "fixing" the problems is now even more angry with us and giving us...the clients...dirty looks and making us feel uncomfortable in our own surroundings! He has spent more time outside sitting on the steps on his phone speaking very loudly about his disdain for the job assignment! If you are looking for a company who has your best interest in mind and will be a complete package for your A/C needs this is NOT the company for you! From the owner to his lackies in the field there is a complete DISINTEREST IN CORRECTING THE PROBLEMS of the system...only to prove that they are of course right. Clearly this is a common theme with all of their previous clients since I agree with Capt...if I could give them NO STARS I would! In this economy all businesses have is their customer service to stand above the rest. Action Air is sub par on all counts! Save your money and look elsewhere!!!! THIS IS A HEADACHE THAT EVEN EXCEDRIN WON'T HELP!
What a nightmare!. I just moved into a new house that used an a/c system with those damper zones. From day one the master bedroom a/c was not working at all. I was forced to sleep in a guest room for a cool evening. It took them 3 days to get over and fix the problem. It turned out that they wired the compresser wrong when they installed it during construction. The second call was due to no cooling in the master bedroom again. This time they told me that the fancy thermastat (that they recommended I get) was not able to talk to the condenser. Again I was told that the problem would be fixed. The third and fourth time I called was again due to the systems not cooling. The machine was not following the program I put in it (per the instructions that they gave me to program the system), it would cool when it wasn't supposed to and then not cool when it was. In addition, it was cooling well below cooling points that I had never programed it to cool to when I programed it. This morning when they came out, the service tech gave me attitude and told me that the cooling demands that I was placing on the system was an unreasonable expectation (67 degrees at night) and that no residential system could do that without freezing up. Even though I have always run the air that way in my last 4 houses and never had any problems. I specifically told the owner John Nowakowski what my cooling needs were (including my nighttime A/C demands) during pre-construction and was promised that this was the system for me. Boy, was I taken for a fool. I will now go back to 4 Seasons A/C were I had no trouble with my air in my old house for the past 7 years, even though it means vioding my warranty with Action Air. I would rather pay for a company that is respectful and gets the job done, then continue get half assed service from a crappy company for free! Aviod this company at all cost!
When I called Action Air I was promised same day service. Yes, it might be in the afternoon but they were committed to showing up regardless of how late it became. They called me again at 5pm to promise again that it might be late but they would be there. As soon as it grew dark the technician called with excuses saying he would have to come the next morning.
When he showed up the next morning without remorse, I asked to have my refrigerant leak fixed. There is obviously a leak since this was the third time in a year the coolant ran out. Instead the technician refilled it, presented me a bill for $140 and begged off solving the problem. He was doing me a favor because fixing a leak like that is expensive. Like constantly refilling coolant isn't?
In short, he offered nothing for the inconvenience of not making their original promise and he refused to do the work I requested. If your idea of great service is being treated as inconsequential then Action Air is your company.
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