TERRIBLE! I got my puppy from a little pet shop, and only went here because the shop said they would cover my puppy's next set of shots if we went the vet their puppies go to. When I went for the first visit they gave him medication for a cold and said they would give him the shots on the shop's bill when the cold was entirely cleared. It took over a month before his coughing and sneezing was completely gone, and when I returned they tried to tell me I had to pay for the exam and shots!! Furious, I called the pet shop because the lady at the front desk said it was because the shop was going out of business. When I talked to the owner, he contacted them, and they told him the reason they tried to charge me was because it was six weeks since my last visit. They just couldn't get their stories straight...on top of that everyone there has a nasty attitude. Nothing good about this place WHATSOEVER!!
Dr. Frank removed a tumor from my cat's leg. The stitches had poorly placed and the cat's skin at been puckered and not sutured correctly. He had a vet tech remove the stitches and did not examine the cat at all himself. The tech even mentioned there was a red spot we needed to keep an eye on. The vet still did not examine the cat himself.
Within and hour or two of being home, the cat's leg had opened up from ankle to hip and his muscles were showing. Dr. Frank's office closed early that day and we were forced to find another vet in the emergency. Dr. Frank was incredibly rude when we called to ask about re-imbursement for the other vet and even said he would have charged us for anesthetic to fix the cat. He has lied to our credit card company and has refused to release the cat's appointment notes. It has been one nightmare after another trying to get him to do the right thing. I do NOT recommend him AT ALL!!
Unpleasant. The whole office staff including Dr. Frank is rude. All they care about is money. They make you feel like a bad pet owner if you don't come out spending a lot of money. I have been coming there for along time and I'm getting a bad taste I my mouth. He can't keep staff. Its a revolving door. That's not a good sign. Stay away. I've learned my lesson
I've been very happy with Dr. Frank. He successfully diagnosed and repaired my dog's knee and was was very upfront and professional when she later was diagnosed with cancer.
I would definitely recommend them.
Your search for a good vet continues. Besides a few bad experiences with the front desk people (being ignored, rude behavior), I never got a good feeling about the doctor. He diagnosed my cat with diabetes and for about 8 months. I got all of my supplies through them (insulin, needles, prescription food...). One day I called in to get the insulin refilled and they had no record of the vet ever diagnosing my cat. ...missing records? ...and of course rude about it, like it was my fault that they lost my records. I decided to go to a different vet.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!