07/06/09

Bad treatment of customer

by CSMobileUser2

To add to the above review. Francos Pizza also in Ocoee makes great pizza and there management are very very nice. That's where I will be ordering from now on. and they are not as pricey :)

07/02/09

Poor treatment of customer

by CSMobileUser

I have faithfully ordered pizza from the Ocoee west location. Tonight I placed an order and was told something other than what I have always been told. The woman who picked up the phone was extremely rude refused to put the manager on the phone (apparently related) and hung up the phone on me. I order from there almost everyweek and sometimes twice a week. New management very rude and didn't seem to care how much money they just lost with losing us as customers. To think how often I have refeered them out. Never again. Poor customer service

05/13/08

What a difference!

by corona0611

WOW! This place has changed for the worst. Once the best place for Italian food and NY style pizza Orlando, it's a shame they let it go. Everything has changed, the owner, the management, alot of the staff. Our last dining experience was a disaster. We had this waitress with no personality what so ever and clueless. She barely spoke over a whisper. Our glasses went empty for about 15 minutes before I decided to get the attention of another waiter to refill our drinks. The bread that was served to us tasted like styrofoam and they now use whipped spead (82% vegetable oil) margarine, no more butter. We ordered pizza slices as our appetizer and even the pizza was not the same, it was just okay. The salads that came with our entrees had wilted day old lettuce and the ranch dressing was terrible. For our entrees we had the Chicken Marsala and Veal Positano, the chicken was very tough and dry, and the sauce didn't taste the same. The veal was also very tough, the potatoesthey served with the meal seemed day old and microwave reheated. We didn't want to stick around for dessert , we were already so disapointed. I asked our clueless waitress to speak with the owner or manager and apparently the owner was to engaged with paper work to come so the manager came. He seemed very short with us and wasn't at all concerned about our dining experience or our opinions on the taste of the food. I would only recommend for people to stay away.

• Pros: Plenty of parking due to the lack of customers.
• Cons: Everything goes downhill when you walk through the doors.