Cocoa Beach Shuttle
Cocoa, FL 32926-8729
Phone: (321) 784-3831
User Reviews for Cocoa Beach Shuttle
06/24/2008 Posted by regretful01
I would strongly recommend against using the Cocoa Beach Shuttle. Recently I had an unfortunate trip from Port Canaveral to the Orlando airport. Our driver was pleasant but our 10-person van was full with passengers and luggage and had a flat tire on the way to the airport. She radioed for another vehicle to be sent and one came after about 20 minutes. Unfortunately that was a 9-passenger van. We all hurridly off- loaded our own bags and crammed them in the replacement van. My family of 4 was forced to sit in a 3-person bench and therefore could not employ the 3 seatbelts. We did make our flight but likely would not have if forced to wait for a third van to arrive. When I called the manager the next day to see what could be done about our situation he basically said "tough luck" and "no refund". There are other shuttle options in the area. Do NOT use the Cocoa Beach Shuttle.
Pros: air conditioning
Cons: poorly run management. see other reviews for this company
05/21/2008 Posted by nonix999
Cocoa Beach Shuttle does offer a great deal, however service is a total crapshoot. I've had both fantastic, friendly, engaging drivers and really unprofessional ones. Based on the inconsistency with service and wait times, I am definitely going to look into other shuttle options. The people who answer the phones are very nice and are excellent at following up, and the driver I had today was very nice, professional, and knowledgeable of the area, and in addition had a GPS. However, the driver who picked me up from the airport did not have a GPS and did not have any idea where my drop off point was despite the fact that I gave them the address upon booking. He didn't know where one of the other passenger's location was either. This particular driver also made no effort to mask his annoyance, and my fellow passenger commented that she wouldn't be using this service again. This was not an isolated incident. This happened when my dad when he used Cocoa Beach Shuttle awhile back. His driver got lost looking for someone and my dad thought he'd miss his flight! Whether the driver is outstanding or not, you can expect a wait if they are picking you up from the airport. Yes it is a shuttle, so of course there will be some wait, but what's frustrating is that they refuse to provide even an estimation of the wait time. I've used their services on multiple occasions, and the wait hasn't been less than an hour. You should also be prepared for last minute changes if you are being picked up, to get a call less than a half hour from the pick up time telling you they're going to be early. (on the plus side at least they call). Overall, if your main priority is to get a good deal, I do recommend them, if your priority is timely service, I suggest checking into other options.
Pros: inexpensive! 50% chance of exceptionally friendly service!
Cons: unpredictable service, long wait or last minute pick-up changes
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