Orlando >Automotive Sales & Services > Fox Continental Rent A Car
7948 Narcoossee Rd, Orlando, FL | Directions 3282228.452610 -81.269679
Liars – As another reviewer said, these people (Fox rent a car) are willing to lie and steal. So far I haven't seen the bill, but they also tried to put insurance on my wife's bill. They told her that she doesn't have insurance and the credit card won't cover it.
First of all, they don't know what my automobile policy covers. It covers rental cars. Second of all, they don't know what my credit card covers. It's a branded American Express card (i.e. not issued by American Express, but issued by the bank whose name appears in small print on the back of the card.) And without even knowing who issued the card, he made up a story to try to defraud my wife. It's one thing to try to upsell, but it's another to lie to customers.
Save your money and rent from Hertz or another reliable company. Fox pretends to save you money, but they try to make it up by ripping you off in other ways.
If you want to get LIED to, rent from Fox. – I don't issue many ratings, but my wife literally got hosed by Fox. I arranged for the car rental online. My wife said she did not want the insurance and they put it on there anyway. She realized they had charged her for it the next day and she actually called the 800 number. They said they would handle it when she brought it back in. When she did so they were EXTREMELY rude and wouldn't credit for the insurance. They factually LIED to her and stole from her. She was taking my son on a trip for his 10th birthday and they put a dent in the trip by getting her really, really upset. The most important thing is that they were extremely rude to her and completely non-accomodating. We will gladly never rent from Fox again for the rest of our lives!
Poor Service and Does not show up on time. – We called for a pickup while we were taxing from the runway to the terminal. Continental said no problem and they would be right there. After 6 more phone calls to them and 2 HOURS of waiting with small children, they finally showed up and tried to overload the small bus with people. Furthermore, their bus was not clean and the air conditioning did not work. The driver barely spoke any English and they did not apologize once for their late pickup. Also, the parking lot is a dirt lot with many muddy pot holes that you have to navigate around. This was a truly bad experience.
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