Over the years their customer service has deteriorated. I feel pressured to buy an additional service or product or accelerate my pet's shot schedule. After being a client for 20+ years I was insulted when they wouldn't take my personal check without my driver's ID.
Best Vet in the World!!!! My pommy Zoey
has been going to see Dr Glenn since she was a puppy. She has received nothing but the best of care!!! Everyone on staff clearly loves animals! Prices are comparable to any vet in the Orlando area, and the care is the best!!! Zoey actually likes going to the vet and she enjoys her spa days with the grooming staff. Hours are wonderful- where are there any other vets that are open on Sundays and make appointments without having to pay an emergency fee???
They are awesome! I have recommended them to all of my friends!
Dr. Glenn saved my baby's life. I've had Molly for a fortnight when I brought her to East Orlando Animal Hospital for a routine checkup. To my surprise, my fat baby is actually underweight and filled with worms. I was so devastated. Molly was running a high fever and she couldn't eat. She was admitted, and soon, she was back to her old self. Thanks East Orlando Animal Hospital for taking care of my baby.
They need money badly.
We are financially able and willing to board our two small dogs at EOHA. It's close by, it's clean and the staff were friendly- this seen during our recent tour. (It was also amazingly not busy for a Saturday afternoon.)
But- $20.00/per dog for a bath? for what we can and always have done at home after boarding them (elsewhere). On top of the $23.00/dog/night kennel run fee? And extra to let them go play outside? No thanks.
EOHA should reivew it's policy. A place that isn't hard up for money would make the pre pick up bath an option. I've never heard of 'mandatory bath'.
Also you can pay more for a 'theme' kennel. Dogs do not see artwork on the walls. They don't care. EHOA is trying to compete with the doggie hotels who cater to the well heeled status quo seeking gullable.
My guess is EOHA is hard up for money... $20.00 for a bath? You gotta be kidding. For that, I'm sad we won't be taking our two dogs there.
They are the BEST!!. I am a long time client of EOAH and Dr. Glenn. He has treated my cats since way back in 1990 or so. I can't say enough about his professionalism and knowledge, but it is his true caring and compassion about the animals he treats that makes him stand out from other vets. There can be lots of technically good vets out there but I personally have gotten calls from him while he is on vacation checking on a stubborn kittly who wouldnt eat when she had a cold, one who decided to eat tinsel and most recently one who needed surgery to repair an abdominal surgery done by another vet ( an emergency). We also had to put our first kitty to sleep and he and the staff were more caring than we could have imagined. I can't believe there are anything but excellent review for this team. Yes, treating animals is costly, but if you can't afford to take good care of them then you shouldn't have them in the first place. I would recommend this practice to everyone!!!!
Competent, caring and trustworthy.
When my dog was misdiagnosed repeatedly by another vet over the course of 6 months, I eventually brought him to Dr. Glenn at East Orlando Animal Hospital. With no exaggeration, it took Dr. Glenn 5 minutes to diagnose the issue. My dog required surgery and I was presented with a detailed list of the charges involved, with each item fully explained. Once my dog was admitted, there were some additional tests the Dr. felt were necessary (I agreed) and I was called first before the tests were performed.
For me, my dog is like my child and I expect a vet to be every bit as good as a pediatrician would be. The Dr's and staff at East Orlando were wonderful, both with me and my dog (I was emotional about the surgery, the staff was very comforting and reassuring).
What really impressed me was the fact that the follow up exams after the surgery were at no charge. I also received two follow up calls (from the Dr) in the three weeks after surgery to see how we was doing.
Also, my dog had another issue (unrelated to the surgery) that Dr. Glenn felt was outside his area of expertise. Rather than try and BS his way into running up additional charges (I've had vets do that in the past), he referred me to a specialist that he trusted. I was impressed that after the initial consultation with a neurologist, that Dr. Glenn called me to review the neurologists findings and to see if I had any questions he could answer. I consider that not only professional, but very decent as well.
In my opinion, these are competent professionals who genuinely care for their patients. I can highly recommend them to anyone looking for a good vet in the Orlando area.
Best Vet Hospital in Orlando Hands Down.
PLEASE DO NOT BELIEVE ALL THE NEGATIVE COMMENTS ABOUT THIS HOSPITAL. They have given my animals the BEST care they have ever received.
ALL THESE NEGATIVE REVIEWS ARE COMING FROM PEOPLE WHO HAVE UNREASONABLE EXPECTATIONS ABOUT THE INSIGHT VETS CAN HAVE ON WHAT IS AILING THEIR PATIENTS. HUMANS CAN GO TO THE DOCTOR AND EXPLAIN WHAT HURTS OR WHAT FEELS BAD. ANIMALS CANNOT, THUS THE TESTS!!!!! If you don't want your pet to get better then don't get them the tests or pay to keep your animals healthy. Chances are that if you're paying less someplace else, the care you're getting is less as well.
After taking my dog to another vet three times to diagnose a hacking cough and constant regurgitation of food/water, I was sent home with cough syrup every time. The first time I took my dog to EOAH, Dr. Glenn ran tests and was able to diagnose the problem in just one visit. He also provided me with literature on my dog's condition and tips on how to improve her life and limit the regurgitation and in turn the coughing. I have received such exemplary care for all my animals from every single doctor I wouldn't go anyplace else. The staff is always polite and friendly. Not to mention the hospital is so clean you could eat off every surface. The hospital is cleaned top to bottom twice a day, and it's about 10,000 sq. ft. Every single dog is walked at least three times a day and their runs/kennels get cleaned every time they are taken out. The cats have their litter boxes/cat condos cleaned three times a day as well.
If you want more proof please go to the hospital and check it out. The staff will assist you in any possible way they can and you can get a tour of the hospital. I wouldn't take my animals anywhere else.
Great veterinary hospital!!. This is an amazing veterinary practice! They have extremely knowledgeable doctors and staff. They really care for the well-being of all their patients and will do whatever it takes to make a sick animal into the healthy, happy pet their families know and love. Although they tend to be on the pricey side, the incredible facilities and technology (ex: digital radiographs) are the readoning behind the high prices. They gave me a wonderful opportunity to be a veterinary technician while in undergrad and I can honestly say I would probably not be in veterinary school if it wasn't for them. It would be an honor to go back and work for Dr. Glenn and Dr. Yantorni once I become a veterinarian :-)
Do not go there... trust me!!!. I have been going to this vet for over ten years. Since they have changed locations from across the street I have notice a SEVERE decline across the board. They used to be over priced but worth it. Now they are just overpriced!!! We boarded our dog in their "lodge"... I thought it was funny YOU HAD TO PAY FOR A BATH before pick up. Now I know why... they let the dogs stay in their own and other dogs feces. Don't let the shiny new digs fool you... STAY AWAY!!! They gave my dog worms and then over charged me to treat. I was told i could order meds online to save a few... after waiting 10 days I get a call saying they don't do that. I would have to come back in and pay $5/ prescription. So now I have to bring my newborn baby and 3 year old back into the place that has a severe worm infestation to pick up a stupid prescription. This happened to a 10 year customer who has spent thousands with over the years. (By the way we have boarded at lots of places over the years and this is the first time our dog got worms.) Stay away please!
Good vet, but overly priced....
I have taken my dog to them on several occassions and always felt that I recieved excellent care by the staff. Their office is clean and the staff is friendly.
Once we decided to add another dog to the family I was referred to the vet that my breeder uses and was SHOCKED at the difference in price. EOAH was charging us almost by 50% more for the exact same services. Not to mention they were adding services that "needed" to be done for our pets good health and come to find out they were extras that were not required and were not even typical to do. For example, a fecal exam is to be completed every year with thier vaccinations, EOAH were sending us reminders that our dog needed a fecal when he had one 4 months prior. I do not feel that they offer anything different than my new vets offer and the prices is nearly half.
Please don't take this as us receiving inadequate care because we didn't. The vets knew what they were doing and I trusted them that they were providing my animal excelled care, but did overpay. Drastically.
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