Doesn't Recommend

roberta k.

Joined 1 year ago

What a continuous disappointment. Today was the 3rd time I have had to leave the store and go to another WalMart to shop. They are too disorganized to be functional. I am surprised they are still open. But they are convenient to all the apartments/condos in the area so...

First, the day time staff rarely know when things are, next they do not communicate well with one another and lastly they do not appear to follow through if they know what they are doing. Now that doesn't mean that most of the employees are not trying to be helpful and go the extra mile. Not at all. Most of the emloyees appear to work very hard to help and also to cover the gaps made by thier not so useful coworkers. Even some managers appear to be a little out of touch with the place. Just today I watched them focus on discussing things with certain employees while totally oblivious to some of the chaos going on about them.

And forget trying to get Customer Service to actually get someone in management to hear our concerns first hand. I know those guys in the blue dress shirts are some kind of management but I'd swear I was watching an episode of The Office. Just today at about 3:45 PM me and my adult nephew entered the Garden Center of the store. I am disabled and was seeking one of the electric scooters the store provides for its customers (sometimes--when they are not broken down or charging or being enjoyed by bored kids). Well, a wonderful young man, a cashier named Chris, observed my delima and called up to the front of the store. He spoke to another employee by the name of Genesis who told him that she would bring one back for me. Well, after about 20 minutes Chris went up to the front to the store to see what the delay was and low and behold, Genesis told him that another customer had taken the scooter. She must have forgotten the conversation with Chris because she did not even call back to let him know what had happed. The dear boy went outside looking for another one to no avail. The other workers shook their heads and shrugged. My adult nephew then went up front (passing those blue dress shirt guys) and asked cutomer service to send a manager back to talk to us. Another cashier from the Garden Center then began looking for a scooter. After another 15 minutes or so we decided to head to the S John Young store. What a trip.

Recommends

lionsndragons

Joined 5 years ago

convenient, well stocked and friendly. This store is very convenient to get in and out of. The staff is very friendly and helpful. They seem to be well stocked. We had as issue with a particular item and their policy of first come - first served, no mimimum. Apparently the management noticed and listened to our suggestions and made a positive change to be more fair to all customers.

Recommends

Contributor

Joined 10 years ago

The familiar smiley face representing the world's largest retailer stands for dependably low prices and customer service.. In Short
What started as Sam Walton's vision in 1962 now accounts for more than $200 billion in annual sales. The well-respected discount store emphasizes value, customer care and variety. Thirty-six departments offer everything from shoes to DVD players, including apparel, health and beauty products, electronics, toys, fabrics, craft supplies, jewelry and outdoor equipment. Popular clothing lines include Levi Strauss, Wrangler and No Boundaries. In addition to a wide range of computer equipment, Wal-Mart Connect Internet service is also available.