10/19/08

Stay Away!

by jd55

Where do I begin? The service is horrible. It took forever to get our food, drink (and refills), not to mention that they forgot to put one of the orders in (had a party of 5). The food was not worth the cost, and I was not offered any type of discount to make up for waiting over 30 minutes for my son's chicken nuggets. Then, to top it all off, the tip is included in the bill no matter how many people are in your party. So, if the service is terrible (which it was) it's no loss to the waitress. So they have nothing to gain by doing a good job. Finally, both myself and my wife were sick with stomach cramps afterwards. So, do yourself a favor, pick another place to go at CityWalk. Stay away at all cost!

• Pros: Big screens to watch sports
• Cons: Service, Value, Quality of food

07/14/08

The food is out of this world

by ljones172

I was extremely impressed at the entire experience of this establishment. From the minute you walk in the door you are treated with a very welcoming and attentive staff. The excitement of the atmosphere makes it an electric experience. The food is beyond good. It has a unique and gourmet flavor I did not expect in such a family oriented place. The server is there for you, whatever the request. They make you feel like a king and queen. I have no regrets, other than not having experienced this sooner. I would HIGHLY recommend. The only thing I found a bit annoying was the volume of the screened TV's.

06/26/08

Bad Food, Terrible Service, Steal Money

by BonnieLK80

Last night my boyfriend and I decided to go eat there, seeing as how we live in Orlando and had never been there. We get there and are seated in front of a group of men watching the game and screaming at the screen. So much for the romantic night. Then we order our food. We got the chicken fingers as an appetizer. When they arrived I was shocked at the small portion of chicken. There was more decoration on the plate then actual food. Then main course arrives. He gets his Philly Cheese steak. It looked like a gas station sandwich and the fried were burnt and bland. GROSS!!! My order was not brought up, so I figured ok, maybe mines taking a little longer. About 20 minutes go by and still no food. So the waitress comes by to ask how everything is and we tell her I have not gotten my food. She said I thought you didn't want anything. I was speechless. Then she proceeded to argue with me on whether or not I had ordered food, blaming me. So I went to speak with the manager. He also said it was pretty much our fault I never got food and offered a 10% discount......10%!!!! WHAT A JOKE!!! If this had happened anywhere else they would of given us the meal for free and probably then some. So, the bill after the discount was taken off was about 20$. We didn't leave that terrible waitress any tip. He checked his email today (the day after the incident) and found out that the MANAGER that had cashed us out had actually tacked 5$ on to the bill without our permission. So, to recap the so called romantic night...the food was terrible for the price, the waitress and manager argued with me and blamed me, I had to starve for the horrible hour and half we were there and then they STOLE OUR MONEY!!!

PLEASE DO YOURSELF A FAVOR AND AVOID THIS PLACE AT ALL COST!!!

• Pros: THERE ARE NONE
• Cons: bad food, steal money, bad service