Orlando >Health & Medical Services >
Doctors >University Family Medicine Ctr
Great Service!!!. I recently referred my friend to this office and he loved it! A man has to be pretty sick to want to go to the doctor! He couldn't stop talking about how quickly he was able to get an appointment and the great service from the time he checked in til he checked out!
Beware: Not an Isolated Incident. Extremely rude staff. I was not seen by this doctor, I was seen by an NP, who was very nice. I had read reviews prior to making an appointment and was hesitant because of the reviews regarding billing. I figured it must have been an isolated incident and went ahead with the appointment. Unfortunately it is clear this was not an isolated incident this office is very manipulative and will wrongfully bill you so that your insurance won't pay for their services and you will be requested to pay the clinic out of pocket. They will make false claims regarding coding of treatment and refuse to address those mistakes. The office staff is very rude to their patients. They will hang up on them and refuse to address patient concerns. When asked to see my records they refused and then requested I pay additional fees just to look at my records. They also refused to address my concerns in private and forced me to address them at the window in the waiting area, which was not only inappropriate but also a violation of privacy. The incorrect coding unfortunately comes down to your word against theirs, and you will be expected to pay them for services that were not requested.
Caring poeple, knowlegdeable staff,. I have been going here for the past 12 years and the doctors are very caring people. The front personnel come and go and are not trained to handle medical issues, they are there to take appointments and handle insurance papers. If they can't take care of the problem they refer to the right doctors. This is a true Family practice.
BEWARE!!!!!!!!. Please do not go to this place. They write their own reviews on this site. Not only do they misdiagnose or wont diagnose you, they will force you to pay for things they already refunded. I went to three other doctor for second opinion and they told me that this place had no idea what it was talking about. If you dont want to deal with poor staff that have no conception of customer service, DO NOT go here. This is a very conservative facility that are judgmental about your medical history. Spare yourself the time and effort and find some real doctors who aren't just DO or Nurse Practitioners. With the exception of the receptionists working up front everyone, this place has bad service from up to down.
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