Greenway Collision

02/06/12

best service and repairs for me

by alan smith at Citysearch

took my infinity to greenway collision, dealt with Mark. He was very nice & knowledgable. He got my car fixed & back to me 3 days early. great experience. will always go to greenway for body work

11/18/11

Warning about Greenway Collision

by RockChic at Citysearch

I am at this point worried about my Acura MDX SUV that I had taken there for mild collision repair over 3 weeks ago. I call practically daily now since they don't return calls and have made excuses like "wrong fender ordered. new bumper doesn't fit, etc." I've had my check from insurance company for more than 2 1/2 weeks so it's not a payment issue at all. Looks like I won't have our SUV read for Thanksgiving and have made arrangements, but the other 1 star review here worries me. This place definitely does not have it together when it comes to collision repair so wanted to warn others about this place. Any helpful advice would be welcome.

08/07/08

Horrible service.

by KatieLS at Citysearch

I took my 2006 Ford Fusion in to Greenway Ford for various reasons: I needed a full detail, I was getting burn holes fixed, scratches fixed, and a tear in my back seat fixed.

I brought my car in on Friday, August 1st and received it back on Tuesday, August 5th. I didn't mind the wait for the amount of work that needed to be done to the car and I knew dropping it off Friday, it'd be a few days.

Although, when I picked up my car I was anything but happy. The outside of my car was dirty, the burn holes looked bad, many scratches weren't fixed, the tear in my backseat was not touched. Jay told me that the shop was closed over the weekend to get the tear in my seat fixed. The fixes to the burn holes looked poor, although, I can't complain too much about that. And the inside of my car, at certain parts of the seats, they were still dirty where the same stains.

I got in my car and went to drive home, and as soon as I started my car I noticed my GPS wasn't working. I pressed all of the buttons in my car that could have turned it back on, but it wasn't working. As soon as I got home I called Greenway to let them know my GPS wasn't working and I was going to bring it in the next day to get it fixed. I couldn't even get through to Jay, he was talking with one of his co-workers when I called and couldn't get with me.

My floor mats were also missing. When I called the office the next day to let them know I didn't have my floor mats anymore, I was transferred from person to person, then on hold for about ten minutes, and then finally Jay got on the phone with me and told me I didn't have any floor mats in my car to begin with. I assured him that I did. He said if I'm sure I don't have them, he'll order me new floor mats but didn't tell me when they'd be in. I haven't gotten a follow-up phone call since then.

• Pros: I got my car back?
• Cons: Slow and poor service, and poor customer service.