Orlando >Automotive Sales & Services > Payless Car Rental Orlando (mco)
5309 McCoy Road, Orlando, FL | Directions 3281228.452933 -81.317657
Mon. - Sun. 6am - 12pm
Neighborhoods: Southeast, Airport North
DO NOT RENT AT PAYLESS MCO!!!!!!! This was the worst experience we have EVER had! The staff bullys and scares people into taking additional insurance, which is COMPLETELY unnecessary. I have voiced complaint and the manager and assistant manager are unhelpful and are honestly calling me a liar. I WILL NEVER USE THIS COMPANY AND ADVISE YOU TO FIND A DIFFERENT LOCATION. The price looks good on website, but doubles once you get there!
I am a Michigan State University student that rented out of Orlando. A Payless employee took advantage of me being young and inexperienced with car renting. I specifically stated I did not want the car insurance they offered and that I had my own he said "Okay and that he waved this fee, and he waved this 350 deposit fee etc." I was skeptical because with being under aged my price should have been around $300 but it was $400. I also asked the employee why my bill was $100 more than I expected and he said it was because of my age and 30% tax...BULL SHIT. As I was signing the contract and it came to initialing for the insurance he said "Don't worry about that, that's what I waved" so I assumed I was signing it for acknowledgement. After going back the second time and getting educated about the $350 deposit for NOT having insurance, it became clear to me that the first employee I talked to had acknowledged the fact that I said I didn't want it, but put it on my bill anyways. Also, during the second time they wanted to hold another $650 in addition to the $400 they were already holding and to set up a new reservation in order to change the price.. I already got ripped off so I wasn't going to let them hold any more of my money!! Who in their right mind would?! What got me is when I went back to speak to a manager after all that has happened, she even REVIEWED VIDEO FOOTAGE of me saying I did NOT want the insurance, and admitted that I said it. BUT since the end of the transaction he said something about a police report and bringing the keys back she said that was me accepting the insurance. But in reality, the fact that I originally stated in the video footage "I DO NOT WANT THE CAR INSURANCE I BROUGHT MY OWN CARD DOWN" should be enough for me... That being said, I feel like they discriminated against my age and lack of experience. So, for that I am going to make sure I post on all social media sites and business sites so no one else has to deal with the aggravation and loss of money I experienced. All I was trying to do was rent a car to look at grad schools and thought it would be convenient to rent a car, and I got thrown in my face by the manager because I wasn't persistent enough on changing my situation. Excuse the fact I am out of town and have other appointments that I have to attend.. Save yourselves and never rent here.
Sign up for their Perks Club to save 10%, then choose another % off to stack on the savings. I used Specials which gave us an additional 15% off. Find out if your car insurance covers your rental, if so, just carry a copy of your policy or number. Per our car insurance company you do need the LDW as rental car dealers charge for loss of rental if the car is in an accident, which the LDW covers. I found that our Visa card had it's own policy as long as you rented the vehicle with the credit card. I carried a copy of the policy with me. Also, you can modify your reservation within 24 hours of rental. I checked daily and when the rate went lower, I modified. We ended up paying 344.00 total for 9 days, during Spring Break 2013. I liked that this location is off airport for two reasons. The first, MCO traffic is terrible and on our return flight I didn't want to deal with it. Second, I thought maybe everyone chooses the airport rental cars so these will be more kept. In our case, I was correct.
We reserved a van, didn't upgrade, or have any other add ons, and left with a Dodge Caravan that was less than a year old, if that.
We did get receipts whenever we paid our cash tolls as a preventative. Would recommend that you take your own gps from home or buy one at Walmart for 104.00. Either way, it's worth it.
We received the van with a full tank of gas so we filled it upon return ourselves less than a mile from the agency instead of paying their convenience charges.
I think that if you reserve the correct size vehicle, read up on everything to know and expect, you can't go wrong. Yes, they put a hold on your credit card,..but can you blame them? You're driving off their lot with a 20,000+ vehicle. A small fee when you look at the big picture.
We also noted any scratches or marks on the vehicle on their sheet before leaving.
Also, since this is a shuttle, just plan enough time for them to walk around and check the vehicle, give you your return receipt, and then drive you to the airport.
The security check at the airport took more than an hour to get through and forget it if you didn't preprint your booking passes or have checked baggage...that was time consuming. The rental was better than expected.
Get What You Pay For
We arrived to pick up our car and they presented us with a smaller car than reserved. Offered to allow us to upgrade and after waiting 30 min we succumbed to them- paying for a larger vehicle they DID have on the lot (which when we first arrived they denied having). We got into the vehicle and it was filthy..... what looked like ashes all over the dash, floor rugs upside down. We went in to at least let them know and the guys said, "Just pretend you are in the military." What?
So unimpressed with the service, the vehicle and the cleanliness. But we decided that they did offer a great low price and therefore I guess you get a filthy car with that. Don't expect a clean car with this one..
By far the worst experience of our week in our family trip to Disneyworld. Had reservations for two vehicles, one economy and one SUV. We were exhausted from the trip getting there, then had to
board a shuttle because they were not located at the airport. Agents browbeat us to upgrade both cars which we resisted for awhile, and then stupidly gave in. Then the biggest scam of all, that being the insurance. They used the two premises of loss of revenue if your car is out of service for them if you were involved in an accident, and also the value of the vehicle after being repaired. They scare you into believing you might get hit for thousands of dollars. Even though we had rented two cars, we ended up paying almost double what our reservation amount was quoted. DO NOT RENT FROM THIS COMPANY. Life is too short to deal with scam artists when you are trying to enjoy a once in a lifetime vacation with your family.
DO NOT RENT HERE!! They will bait and switch you if you book a compact car. They will park a tiny 2 door car that has manual windows for you to rent. And God forbid you want to upgrade, they will charge you an arm and a leg. They will use scare tactics for you to get the insurance. They will say your car insurance does not cover loss of use incase the vehicle is stolen. apparently Thats an additional $3000 plus coming from your pockets. Rent anywhere but here.
Horrible service, dirty cars, unexplained fees – We thought we'd be saving money by renting from this company, which is not the case! We were made to buy their insurance (or put a $350 hold on our card) even though our own personal insurance covers rental cars. Then they gave us the keys and didn't even tell us where the car was even parked. After finding the car it was dirty and smelled bad, obviously had not been cleaned in a while. Also the guy who checked us out treated us poorly and was very rude. I wouldn't tell anyone to use this place!!! I wish I could give it zero stars!
No Problems, Smooth Car Rental – I was very nervous after booking thru Travelocity that this car rental place was terrrible. I read all the horrible reviews after I booked it. The other companies online were literally double the price of Payless.
We got in Orlando about 11:30 p.m. on a Tuesday night, and the shuttle was waiting (did not have to call). There were several other families on the shuttle.
I dealt with a very friendly guy named Johan, and he explained everything thoroughly to me. I chose to upgrade for an additional $9 per day. He gave me the updated price on my receipt.
I had contacted my own insurance agent prior to leaving MN, and she assured me I was covered fully for car rentals. Johan explained the only thing they could come after me for was loss of service (if the vehicle was in an accident). He explained many people choose to not take this additional insurance, but you do initial on the document understanding the risks.
They do put that "hold" on your credit card if you opt to not take the extra third party insurance. This was not a problem, and I just double checked my credit card statement. The price they gave me was the price charged to my credit card. No additional charges.
Returning the car was very quick, just be sure to come back with the full tank of fuel if you left with one. They had a shuttle waiting to take us right back to the airport.
Flawless experience. We are very pleased.
WORST RENTAL EXPERIENCE! DO NOT RENT! – I didn't want to rate it, because they are worst than 1 star. They get you in to their shop with their supposedly low prices, then they try to suck all the money they can out of you. They will push with no limit for you to get the insurance, which will cost more per day than the rental. If you don't get it, they will explain basically that you will get into a car accident and they will take that money from your credit card. They will scare you. And if you still don't, they put a hold on your credit card for a RIDICULOUS amount. The cars are horrible and smell like cigarettes. They will not help you out if you request another care, they will charge you for an upgrade even if they do have cars on the same level available. They will not pro-rate the payment by hour if you do return it before the day the original rental was done. Again... horrible, horrible experience. I never will use them again and you shouldn't either.
HORRIBLE- DO NOT USE THIS BUSINESS – DO NOT RENT HERE- BUYER BEWARE! Horrible experience with this company and wish I would have checked these boards prior to using them. They are complete SCAM ARTISTS. Booked the reservation online at Expedia, was quoted just under $85 and given a reservation number. When we got to the counter they had us sign something completely different. When asked if we wanted to "upgrade" our insurance package we said "no" because we didnt want any insurance at all. Well they took it upon themselves to charge us an additional $17/per day for their collision insurance. We were going on a cruise so the car was going to be at the port the entire time pretty much so why would we waste our money on this. When we returned we recieved a bill for A LOT more than $80. We left and got on the trolley and called them once we had a chance to go over the bill. The manager, PAM, called us back who is completely clueless. We had to explain the same thing to her multiple times and she would not get the concept that once you book a reservation it should stay the same as what you had booked. She kept going off on tangents and telling us to email her personal account with anything we were going to write about the company. All she kept doing was repeating the dates that we rented the car and saying she "reviewed the video tape." HORRIBLE CUSTOMER SERVICE. We even told her we would fax her the quote we got from Expedia and she said she would fax us back with her own quote. UMMMM ...that does not even make sense, we already know about all the extras you charged us, why do we want to see it again. To make it even worse, we parked our car at a Payless rental facility in Philadelphia who lost the keys to my car! When we got there they had to give us a rental and I still do not have my own car, but atleast the manager at this facility was competent, unlike the manager Pam at the Orlando facility. NEVER DEAL WITH THIS COMPANY, I wish someone would have warned me before. Do not be fooled by the prices quoted to you online, they will trick and scam you for a lot more.
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