Payless Car Rental

11/24/09

STAY AWAY!!!!!!

by CC09 at Citysearch

We had a terrible experience! Do I need to say more?

• Pros: THE WORST - Dont Use This Orlando Pay Less
• Cons: POOR CUSTOMER SERVICE

11/22/09

Payless really means paymore and get less

by redcedar497 at Citysearch

I am a frequent traveler and rent a car at least 45 weeks a year. When planning a vacation to Orlando I decided to try to get the best car rental deal i could while staying with what I thought was a reputable company. Much to my surprise and dismay, I found Payless in Orlando to be anything but reputable. They employ unprofessional tactics to get customers to buy additional insurance to cover items such as loss of revenue to company in the event of an accident requiring repair to the car. When I refused to pay for the additional insurance (at a cost of $20 per day) they forced me to sign an agreement stating they could charge an additional $350 on my credit card as a deposit (that would be refunded at some point after the car was returned). They also forced me to sign an agreement that i was personally responsible for damage of any sort to the car and they would charge it to my credit card up to the entire cost of the car. The rental agents were unpleasant and high pressure to the point of being almost threatening. i had no choice but to rent from them as it was late this evening when I got to the rental location, however I am returning the car first thing in the morning and renting from an honest company that discloses fees up front. This car rental experience was the worst I have had in over 15 years of travel. My advice, is to stay as far away from Payless in Orlando as possible. You will get ripped off!!

• Pros: None
• Cons: The height of bait and switch

11/14/09

SWITCH AND BAIT

by dicerotops at Citysearch

This place is such a scam. After waiting half an hour for the shuttle, we arrive at the rental place and wait in an hour line (though there were only 7 people in front of us). We get to the front and encounter the following problems:

1) We were told that we would be getting a Yaris (the man said it like it was a bad car) and said for $30 we could upgrade to a camry. I said that wasn't necessary, we were quite excited to get a Yaris since that is what I normally drive. The man said - you like Yaris's? When we said oh yes, I have it, and its a great car, the guy started typing and said, "Oh, well, we don't have them a lot to offer. Oooh, it seems like we don't have it after all. We'll have to give you a Mitsubishi unless you upgrade." (we didn't upgrade, though I will say if you want to upgrade from a 2 door to 4 door, rave about the 2 door because in his desire to take the car that we wanted from us, he gave us a 4 door)

2) We explain that we don't want the insurance option as our insurance company covers rental cars. The man said that they don't accept outside insurance, and that unless we paid an additional $100 for insurance for the week, that he'd take out a $350 deposit against the credit card. He made it clear that if there was *anything* wrong with the car, including dents, that our credit card would be charged for damage plus money lost as the car is in the shop and that they would have the authority to charge up to $2000 if $350 doesn't cover it. Considering how shabby they were, it was obvious they were going to charge extra if we didn't get the insurance, so we agreed to pay (well 2 out of 3 of us said lets go, but the 3rd just wanted to get this over with)

3) Upon walking out the door, what was there but the exact Yaris the man had just described. I was so mad. I marched back in, ignored the line, and confronted the teller asking why we didn't get that Yaris. He said, "Oooh, we have DEMONSTRATION cars." Right. They bought cars purely to sit on the lot for demonstration purposes only. LIAR! He actively took the car he was giving us away because it would make us satisified customers and he wanted us to upgrade.

AVOID PAYLESS CAR RENTALS!

• Pros: None
• Cons: Customer dissatisfaction is their goal (so you'll upgrade!)