Tuffy Auto Svc Ctr

Doesn't Recommend

bill333265

Joined 5 years ago

Careful! Definitely get a second opinion before proceeding!. If I had to do it over again, I would definitely shop around. I needed to get the job done quickly so I did not have the time. I have a Grand Cherokee Jeep and my temp guage was reading hot. Took the Jeep to Tuffy. I needed a new "fan relay switch". I also put in a new serpentine belt. Total part costs were about $155. Total bill was $492.08. Wow. I did get an estimate but I at the time I did not realize that labor cost were this steep. I dropped the Jeep off at about 8am and it was done at 10:30am. They charged me 2 and a half hours of labor at $94/hr. I asked desk manager about htis charge and he said that is a normal labor charge these days. In retrospect, I would go ahead and get a diagnosis of the problem and pay the $30-$50 fee. Then, I would check around not only for better labor prices but also better part prices. If enough people go elsewhere, maybe the costs will come down.

Doesn't Recommend

fbowers

Joined 6 years ago

Watch out!. Watch out! Took my car in because it did not start. They wanted $500 to replace the starter. While they were looking for the problem they claimed the starter failed. I took the car back and replace a relay for $10.80. Either they have extremly poor diagnostic skills or they wanted to do unessarsary work. The starter motor they were charging $300 for the part with a 12 month warrenty. Auto Zone sells them for $110 with lifetime warrenty. Took the car back but still had to pay $85 for diagnostic fee. They said the starter failed after 2 cranks so I do not know what the diagnostic fee was for? The real problem was discovered by PepBoys as a failed fuel pump relay.