10/09/09

Not Bad

by jude16

I recently went to 5 different dealerships before someone recommending me Toyota of Orlando. Comparing to the other dealers I was blown away. They greeted immediately and went off to ask what I was looking for, since I didn't give them a straight answer, they showed me over 8 cars, suv's and even trucks in their lot. So I decided on two of them, test drived them nice nice experienced (Dennis) guy gave us all the details I needed. Then off to finance, with less then perfect credit, and very expecific payment and needs in purchase I did what a girl can do best. Stated the facts, and stick to them. And went ahead to tell them (Michael finance), if it does not absolutely meet my criteria I wont sign a damn thing!!! And so it was... after 20 minutes of tossing papers and calling 4 different banks I got a great deal. At only 5.4% APR and the payments right on my range. I smiled wide, and they all new this difficult customer was very pleased!!! They will try their best to get you in there, you just have to learn to deal with them to get the best of your car purchasing experience! Best deal, best price and in an hour I was driving my 2010 car!!! :D

• Pros: experienced in sales, will try the hardest, friendly
• Cons: if not interested will feel pushed

06/05/08

worst experience ever!

by dcmedina

People there are just SO RUDE...and NO customerservice what so ever after sale.....not talking about very tricky saleperson yet ..I dont think I want to write all the bad experience that I have there because it just going to be too long and wasted my time. All I wanna say is I WILL NEVER do business with them ever again...

11/03/07

Bait and Switch

by saturncebu

Called the dealership on specific car with VIN#. Jesus guy called back to say it is available at $23,999 and come in the dealership to complete the transaction. Arrived at dealership next day finding the price of the car is now $1K more (cashback already included in the price). Deny, deny, deny that I ever called and they quoted the previous price. Negotiated the price which went fine until they claim they will not accept own financing payment using bank draft, then this Kyle guy baits you into signing their own financing and claiming it is required by Patriot Act. Asked him to name the verbiage of the Act why I have to give SS# since I am not financing with them, guess what he can't find any. His goal was to bait and switch you to their financing all along. Told him he is abusing the Patriot Act and a liar. Will never do business with this place.

White shirt sales guy who accompanied me on test drive was very knowledgeable and friendly though.

Their catch phrase of UNBELIEVABLE is true. DO NOT BELIEVE IT.

• Pros: Low level sales associate was friendly and very helpful
• Cons: Bait & switch to their own financing even if you have your own financing.