Shopping >Harry's Famous Flowers
I ordered 2 arrangements. Both could be ordered small, medium or large. I chose large for both and paid almost 20 dollars more for each one. Both arrangements while pretty were so small. I called and the person I spoke with was rude. she told me that they just add more flowers to the large arrangement.You don't recieve a large arrangement but a few extra flowers. I said I was not pleased, she did not offer to replace or give me any of my money back. She just finished speaking and hung up the phone. I feel ripped off. I could have gone to Publix and gotten at least 4 arrangements I'm sure. I have used Harry's before , but never ever again. A little customer service skills would also be a plus.
Do you feel lucky?. I ordered flowers for a funeral after hours at about 5:30 P.M. on a Friday. The funeral service was on Sunday morning. I gave the address of the funeral home and a correct name for the deceased. Harry's claims that they called the funeral home and they were told that they did not know anyone by that name. Harry's called and left a message on my cell phone but I was offshore and out of cell range. When i got home I checked the funeral home website and sure enough the deceased was listed along with service and burial information. I used the tracking confirmation number I was given and got a message to call the 800 number. After waiting 15 minutes I was told by the customer service rep that they only took flower orders and could not solve problems. So needless to say no flowers were sent to the funeral. I called Monday morning and got a tepid apology so I asked to speak to the manager. I was told she was on the line with another customer and she would call me later. No one from Harry's has called me. So if you are feeling lucky go ahead and order from Harry's . Terrible service!
EXCELLENT SERVICE FOR THE LAST FEW YEARS FOR MT WIFE!. Truly excellent flowers! The ladies at teh office comment on when my wife gets flowers and roses from Harrys, they also stand behind there work, I would run to them and feek prices are reasobable for eth high quailty, i am a harry fan!
I Just placed an order today, for a co-worker and friend who lost her grandma last week. I can not say how incredibly pleased I was with the service and quality. not only did she get them same day, but they are gorgeous. It really made her day to recive these, so I cannot thank you enough for helping to bring a smile to her face during this tough time.
Internet Buyer BEWARE!!!. BUYER BEWARE!!!! Purchased an arrangement online for my wife's birthday. The online picture looked great, but when I came home and saw what had been delivered I was appalled! The arrangment was much smaller than depicted on the Internet and the flowers were mediocre at best -lasted only a few days. Quite frankly, I could have done better by going to Publix, purchased their $12.99 bouquet, and put them in a vase myself! I paid over $60.00 for the arrangement and delivery. I did not raise a fuss over it in front of my wife because it was her birthday, but I fumed everytime I looked at the arrangement. Several weeks later, after receiving a comment card from Harry's, I called the shop to express my disappointment. The lady I spoke with, nice enough, wanted to send out an "apology" arrangement! I did not accepted it - all I wanted was a nice arrangement for my wife's birthday! Then she told me I should have called them, talked personnally to a salesperson, and ordered a "nice" spring arrangement! WHAT??? Why cannot these Orlando florists get it...and get it right? I gave Harry's an opportunity (had a poor experience several years ago)....and they blew it! From now on it's off to Publix where I can pick out the flowers myself! BEWARE of those Florists Internet pictures - you'll likely get something far less than you expect! I feel like I have been robbed! BEWARE of Harry's!
I don't know how to tell you what a service you did for me, and especially my friend, who is fighting a long fight against cancer. I called last weekend and spoke to the most wonderful woman, telling her I wanted some special flowers for my friend, and I needed delivery that day. She told me the last delivery had already gone out and in fact the delivery man was about to leave for home, BUT, she would ask him if he would deliver them. At first the delivery man said yes he would, since the hospital was on his way home. It turned out it was not on his way home, but he offered to deliver them anyway!
This marvelous lady led me through the online catalog, offering suggestions, asking me a question or two and told me she knew exactly what I needed. I told her my favortie color was orange.
Within just a few hours, the magnificient roses were delivered to the bedside of my friend and I had pictures from her and all her friends (my friends also) from their cameras (they had all gathered for our 40th HS reunion, my friend suffered covulsions at the event, as the cancer had spread to her brain). They were bragging on how beautiful the roses were and how they had never seen roses that color, orange, with a big orange ribbon around the vase. They were PERFECT!
My friend is now out of the hospital and when I talked to her yesterday she said the roses looked the same as they did when they arrived! She spoke on and on about how jealous her girlfriends were of them (!) and I could see her in my mind smiling thru the phone. She told me the flowers changed the mood for everyone.
I have done business with you fine people for several years now and I will never change florists. I cannot thank you enough for your professionalism, dedication to customer service and that sweet lady's help when I, along with my friend, needed her the most! The genorosity of the delivery man goes without saying.
God bless you all and know you have added some joy to a tremendous woman who deserves roses every day of her life. She raised 5 boys alone and has never asked for pity or help, except prayer. Those roses made her bleak hospital room radiant and gave her so much happiness, me too.
I wanted to call and thank these two people personally, but I thought I might break down.
Please never change.
Thieves and Liars.
Can't be to critcal of the horrible arrangement sent to my wife. I selected a very nice arrangement, touted by FTD and my credit card company.
The result was something I could have dug out of my garden. The flowers were non descript, not the color for Valentine's Day nor were they presented in a traditional Valentine's Day motif. Just call it flowers in a can.
I ordered these flowers on line through FTD. Seems the people at Harry's didn't realize I might be there when the flowers were delivered. My wife put on a face that she was pleased, but the reality is the flower arrangement was unsatisfactory. The flowers were very old and wilted and presented a defeated and crepulscent aura. Not something anyone wants on Valentine's Day.
Give this guy a pass. He doesn't have a good product and has absouletly no artistic abilty.
Find someone else.
First and foremost I apologize for your displeasure. Unfortunately since we did not receive the order until 4:12 on the 13th (day before Valentines) we are given the option of delivering something of equal value by FTD so that something is received by the recipient. This is done on Valentines and Mothers Day. If you had called us we would have made sure that you were satisfied or we could have canceled the order with FTD who would have refunded your money.
Would Love To Talk To You!. So sorry if you've had a bad experience. Have tried looking up Ms Gibson but am unable to find anyone by her name placing or receiving an order from us from Oct. through Dec. Please, always call us if you have any concerns. We stand behind our arrangements 100% and although we do not like to leave flowers at the door ( heat index is now 105 in Orlando) we will try to accommodate you to the best of our abilities. Thanks so much!!! Debbie Copeland - Owner
confused. Delivered the wrong item. Card was for someone else. Came back to replace it and again brought the wrong item. 3rd try was the right item and it was very nice but the suprise was lost in all the trouble.
50th Birthday Ruined.
VERY, VERY DISAPPOINTED!! My goddaughter mom had sent me an arrangement of callie lillies w/ pink roses.
Guess what??? Second day after receiving the arrangement the roses are WILTED!! It's looks like all they did was cut some roses and callie lillies and just stuck them in the vase. Apparently, this is what you received for $60.00. Next year, I will tell my goddaughter save your money and go to Wal-Mart, maybe atleast the arrangement may last longer.
THANKS FOR "DISAPPOINTED" 50TH BIRTHDAY ARRANGEMENT!!!
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