11/09/08

Worst flower delivery service in Orlando

by Christine1186

If you're looking to send flowers to a relative or friend, don't call Harry's Famous Flowers. First of all, they won't deliver the flowers to your home *unless* someone's there, and they won't leave them on the doorstep for you either. That is their "policy;" perhaps the worst policy in flower delivery history, if you ask me. *My* driver called me the day of my birthday to ask me whether I would be home all day. Unfortantely, I have to work for a living, though it certainly would be nice if I could sit home all day and wait for someone to send me flowers. I then told the driver that I would be at work all day, but that my roommate would be there for the next two and a half hours. **Couldn't pull it off.** In short, I called to complain two days later (having not received my flowers yet), and after a number of shifty phone transfers, finally spoke to the assistant manager. I explained my situation to her as calmy as I could, but she was rude, unfeeling and above all, just didn't give a you know what. I told her to refund my sister back the money and go ahead and stick the flowers where the sun don't shine. I advice everyone else to do the same thing. Don't let a case of Harry's Famous Flowers happen to you!

• Pros: What pros??
• Cons: Service, Quality

02/16/08

Never again.

by rozo

Horrible service. Listening to my husband place the order was painful: it was a complete fiasco. The delivery destination was the biggest hospital in town, but the order person acted as though they'd never heard of it. My husband had to spell the name of the street four times. He gave the name and location of my department over and over and over - yet, the flowers were delivered to the wrong department anyway, with a nonexistent department listed on the tag (delivery person had to take a wild guess). Both his name and our last name were misspelled depsite repeated spellings for the order-taker.

My husband also asked that the flowers please be delivered in a box instead of a water-filled vase so I wouldn't have to haul the heavy thing on the walk to the parking garage - but no, they came in a water-filled vase anyway.

When I called to speak to the manager, the operator would say only that she wasn't available. I asked if that meant she wasn't in or that she was there but with a customer, and she gave me a canned "I don't have the necessary information".

• Pros: Can' t think of any
• Cons: Really bad service

02/11/08

Excellent flower arrangement and service

by 4074159590

I ordered flowers ONE DAY before Valentines Day. They arrived when they said they would, and my future wife was very pleased with the quality and presentation. I am about to go online to order from Harry's this year as well.

• Pros: Excellent presentation and arrangements, good service
• Cons: None