Orlando >Special Trade Contractors > Emerald Plumbing
During an inspection to purchase a home, the dreaded polybutylene (PB) pipes were found. Wanting to not risk future problems (flooding and refused insurance coverage) we decided to have the house repiped before moving most of our stuff in. My parents went through this type of work years ago in their place and I remember it taking several days and creating a huge mess. Emerald Plumbing has this down to a science! The team showed up right on time, took the time to walk through the house and explain everything in detail, and then got right to work. As they worked they continually updated us on progress and any new options we may have (where to run the pipes, what walls to do the work on, etc) to give us the best results with the least amount of cutting. It was great to see they were able to work using small (12 x 12) cutouts rather than huge holes and following the old piping. The guys were upbeat, polite, and very friendly, and did a heck of a job - and seemed to have fun doing it. In one day they replaced all the piping in our 3550 sq ft three bath home, made very little mess, and cleaned up everything. By far one of the nicest and best crews I have ever had do work on a home.
The next day the drywall guys came in to repair the cuts. Expecting a huge mess from drywall work, we were very impressed yet again at the workmanship. In just over three hours the two guys (again - very nice guys, polite, informative, careful and great attention to detail) used the cutouts from the day before and then very meticulously spread the drywall mud in a way that it was perfectly smooth, showed no signs of repair, and required NO SANDING! They said when they got there that there would be no mess and they were not kidding. Once the drywall was repaired they sprayed the texture, cleaned up, and gave us instructions on when we could paint over it.
All in less than a day and a half, two awesome crews, very little mess while working and none when they left. We were dreading having this work done having seen and heard horror stories before, and could not be happier with how easy they made it seem and the quality of the work. We had shopped around for estimates and Emerald was not only competitive but seemed to have the best reviews, and we have no doubt why. We will definitely use them for any future plumbing needs we have.
Thank you again guys!
I had an emergency situation in my home
this week and was referred to your company through a friend. Help promptly arrived and “help” it truly was. Shawn Berube was my plumber and his professionalism and work ethic was truly exceptional. Actually, I sense that Shawn went above and beyond to remedy my problem.
Anyone experiencing a plumbing problem would be most fortunate to have Shawn Berube and Emerald Plumbing show up at their front door.
Scheduled an appointment with Emerald Plumbing for today. Waited around 10-2.....it is now after 3..no call, no show! Atleast call to say you cannot make it and reschedule. It is unacceptable to leave a customer waiting. Would not recommend unless you like to wait and wait and wait
We just relocated from Arizona and bought a home here that needed a complete re-pipe of the plumbing. Emerald Plumbing came recommended to us from our home inspector who had used their services before. Ramona in the office was wonderful working with us long distance in coordinating our repairs, and had everything arranged for the day after we took possession of the home. Darren, Blaine, Matt & Danny came to the home to make the repairs and were courteous and very efficient. They took the time to explain everything they needed to do and put us very much at ease. We are extremely happy with the service they provided, and are very happy to recommend this locally owned and family operated business. We will use them again if the need ever arises, and whole heartedly recommend them to anyone in need of an efficient and reliable plumbing service!
Great Job!!!. I recently had a leak in my house that 2 other plumbing companies could not find. Very frustrated, my neighbor suggested I call Emerald Plumbing. They had used Emerald Plumbing a number of times and was pleased so I decided to give them a call. Shawn arrived on time and found the leak within 10 minutes!!! He fixed the leak rather quickly and did not leave me a huge mess which I appreciated. I have found MY plumbing company. If you ever need plumbing work in your home, don't hesitate to call on Emerald Plumbing. I'm glad I made that call.
mixed feelings about Emerald Plumbing.
Currently going thru some experiences with Emerald and I have to say I've got mixed feelings. I found that the person who answers the phone didn't seem to care about my issues and wanted very much to get me off the phone as soon as possible. She was courteous, but not interested in helping me solve the problem. All I heard from her were excuses and no attempt to help me.
Now on the other hand the workers that have been at my home were very nice and appeared knowledgeable. However, now there seems to be a problem with their work and it appears to me that I'm being put off.
To me the sign of a great customer service is not when things are going good, but it is when things are not going well. In this case, Emerald Plumbing falls very short.
A Great Experience!. I called Emerald Plumbing this past weekend because I dropped my glasses in the toilet and they were not retrievable. I spoke with Shawn on the phone and he was very nice and personable and didn't make me feel like I was a nuisance calling on the weekend. He came to my home and was able to turn my toilet over and retrieve my glasses without getting a scratch on them! I was very happy as the glasses WERE NOT CHEAP! I am grateful to Shawn and Emerald Plumbing for helping me in my time of need. Well done! I will be calling back anytime I need a plumber.
Marc is great.
I have been using Emerald Plumbing for approximately four years now. Marc Belen was recently at my house and I have to say that he was very professional. Marc was Thoroughly Informative with the work that was done and has a great personality and attitude. Overall Marc is proud to represent Emerald Plumbing. If I should have plumbing issue's in the future I will be glad to call Emerald Plumbing with no hesitation.
Very reasonable and hard working.
Just a few day's ago I had to call the emergency services to my home. there was water pouring out of the wall in the master bathroom and within thirty minutes after making the call to Emerald Plumbing Marc was at my house to the rescue. As I panicked in worry Marc remained calm and reassured me that all will be fine. my biggest concern was the amount of money it was going to cost but thankfully Emerald Plumbing was reasonable and as Marc stated all is fine. Marc I want to say thank you for your hard work and dedication in repairing my bathroom.
fast, professional and friendly service. I have used Emerald Plumbing on two different occasions now. Both times I got same day service. They arrived within the time-frame given ( I called first thing in the morning and they arrived in the afternoon). I tend to be antsy when expecting someone and I liked the fact that both times the plumbers called shortly before they arrived. They were fast to resolve my backups-- took less than 30 min. each time. This last call I got Shawn; he was very friendly and knowledgeable. Thank you Emerald Plumbing and keep up the good work!
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