good food. Brain's is a favorite of ours for breakfast. It has been recently renovated and looks good. We always like the great home cooked food and the portions are nice. The only thing that is annoying is when we get one particular waitress she repeatedly calls us by her pet names: sweetie, doll, baby,angel and we as ladies really don't appreciate being addressed this way it is totally unnecessary , most of the others are very polite and professional.We go as a group and have noticed that this seems to occur in some of the local "diner" type restaurants here, we don't know why.…
best fish sandwich and cheap fast service. I loved the fish sandwich and the great fast and freindly service ! I had a great experience and would recommend it to any one in a rush for lunch!My cute blonde server was fast and very attentive thanks for your great service and great food…
Love it!. Their club sandwich is my favorite. Sometimes there may be a wait for service but once your order it taken it comes fast. The waitresses are friendly and recognize you if you have been there before. It has a great small town feel and great food!!! Cheap too!!!…
Good food - terrible customer service. I have been eating at Brian's since 1994 - back in the day when there was a wonderful waitress named Nancy (who, unfortunately, has passed away). I stopped going there for a few years because the service was on the decline. In the past six months, I have gone back three times to see if things have improved any. Each time I've gone back, the food as been as good as I remembered - the food never disappoints - it is the best of diner style food. However, the service has gotten so bad that it completely overshadows the food. Today I went there for lunch, and I can, in all honesty, say that I do not believe I will ever darken the doorstep there again. I arrived about 12:30 and was surprised that the place was not packed - I was able to walk in and get a table without having to wait. Perhaps this should have been a clue. My drink and food order was quickly taken and served by a waitress who then just as quickly forgot that I existed. I did not get her name (they don't wear name tags and probably for good reason) but she has shoulder length bleached blonde curly hair (if you do go there - sit in the front area as that did not appear to be her section). I made the mistake of setting in the middle area - what could I have been thinking? Once my plate was in front of me, the waitress chose to ignore my existence. Had I known this was going to happen, I would have sipped my tea very slowly to make it last, as getting a refill was never to happen. After finishing my meal, I finally had to go up to the register without a check as she had not deemed to leave one at the table (that would have been an acknowledgment of my existence). Various people told me that would be with me in a minute - I failed to time how long I stood there waiting to pay my invisible check but it just added to all the frustration. Hopefully, the waitress will have as hard a time spending the invisible tip I left for her.…
Bad Customer Service - Too much gossip by the servers!. This was our first experience here and we live right around the corner. Upon arriving, we had no idea if we should seat ourselves or wait to be seated as no one acknowledge our entry. We decided to sit in a booth that was set with placemats and silverware. After being sat it took awhile for a server to come to our table. When she did arrive, the first thing she asked us was if there was money on the table. We answered no. We told her that there was a dollar on the table to our left but nothing on this table. It seemed that our answer was not good enough for her. I looked at my boyfriend and he looked at me and we were like what is up with that. Then she proceeds to take our drink order and walks away from the table. As she is behind the counter preparing the drinks for us she is complaing to her co-workers that the money that was supposedly left on the table was not there. Of course this was in a loud voice so we could hear. Her co-workers then asked which table the money should have been on and she said the table with the two guys. So now we felt like she was accusing us of taking her money. After that they all decided to put blame on the dishwasher as he "just got out of jail" and needs money for food, etc. All of this we are hearing and we both were thinking we do not need to hear anything like this. I was shocked that they would gossip about their other co-workers let alone customers. When I go into a restaurant I am there to eat and enjoy myself. I am not there to hear about personnel issues and be accused of stealing. All of the servers were complaining that they need money, etc.....and the tip she accused us of taking was $3.15. Overall, stay clear of this place unless you enjoy bad service and a gossip environment.…
