Orlando >Roofing & Siding > Universal Roofing Group
3920 Edgewater Dr, Orlando, FL | Directions 3280428.588547 -81.393843
Neighborhoods: Fairview Shores
I can not provide a review concerning workmanship. However I am reviewing my brief experience with them. I contacted this company to get an estimate for some work. I was told that they could not provide an appointment for an estimate after 5:00 PM when I would be home from work. So I agreed to a 2:30 PM appointment for the next day and took off work to be there. The Estimator was a no show and when I contacted the office around 3:10 to see why, they said that they were trying to reach me but didn't have my information anymore to contact me. Which is it? They lost my information so therefore couldn't contact me? Or didn't contact me and used an excuse of losing my information? How could they be trying to contact me if they didn't have it. What is even worst is when I called them the day before and gave them my information once, I was put on hold for ten minutes and when another person answered, I had to give it all a second time.
High quality job, very knowledgeable – When we met with Jared from Universal Roof, we had already met with one other roof contractor. Jared blew us away with his knowledge of how insurance works and what he was able to uncover during his roof inspection. He even met with our insurance adjustor to discuss the roof leaks and roof damage. When the time came to get the job done, the production manager Aaron called us to get everything scheduled. The crew was professional and caring, they did a knock-up job on our roof, and it was done in a very timely manner. We ended up with a better looking roof than we expected and it really updated the look of our house! (In fact, we repainted the trim of our house to match the new roof.) Universal Roof was attentive through the whole process, even when an issue came up during the roof replacement. I have already recommended them to several of my friends.
Exceeded all my expectations! – From my initial phone call to the time when the production manager left my house, everyone was prompt and courteous. My home looks great! I've recommended them on more than one occasion
Bad workmanship,don't honor their warrenty,hard to get in contact with – Repaired roof 6 times and still not fixed. 5 other contracters said their work was poor quality and unprofessional. AVOID Them at all cost !!!!!!!!!! You will have nothing but a headache if you do business with this company.
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