Orlando >American Dry Cleaners
Worst Customer Experience Ever!. I should have read the reviews before taking 6 pairs of shoes in for sole reattachment. Not only did this business do an overall shoddy job, but 3 of the 6 literally separated as I examined them and had to be redone entirely. Dried glue had seeped on the rubber soles and leather uppers, which had also been scratched. In some places, the soles hadn't been glued at all! One pair of shoes were completely ruined and had to be discarded on the spot. How difficult can it be for self-described shoe experts to reattach a sole to a shoe?! On the second trip, it took nearly 20 minutes for the front counter to find my order, which had been further damaged. As I examined the shoes, he was very rude and obnoxiously accused me of knowing nothing about shoe repair. I responded by saying the same could be said of him, which spoke even greater volumes, considering the business he's in! He asked me to never bring a pair of shoes in for repair again, and I happily obliged by promising to NEVER return to his establishment AND to warn all other potential customers away. I couldn't even get a refund of the nearly $100 spent on 6 sets of shoes and ultimately had to discard half of them. Talk about horrible customer service! In hindsight, I could have done a better job with Gorilla Glue at less than a tenth of the cost. I would not recommend this unprofessional family-owned business to anyone, and I'm politely cautioning all readers of this review to get your shoe repairs done elsewhere!
Excellent Service. I saw some bad reviews, but I am glad I went to them. Fixed my leather shoes and I now have them picking up and delivering my dry cleaning!
Best shoe repair in Orlando!. I signed up for this and 2 other online accounts just so I could let eveyone know how happy I was. I just picked up my husband's leather shoes that we thought were beyond repair and they look amazing! I have no idea how they were able to do it, but they practically look brand new again. I will definitely go back and would recommend them to friends.
Top of the line dry cleaners.
I have never had any problems with this dry cleaner, all the other cleaners never understand me but this place understands every thing i ask for and delivers, i get my clothes crisp and clean every time
it is a bit far from me to drive but its worth knowing that i have piece of mind that i have professionals taking care of my clothes
The best in town!!.
I have been coming to this place for five month now, and I wish if I knew about them way before. I fined the staff very pleasant to work with and the service is first class. My kids actually love going there because the staff is very friendly and playful. I once had an issue with one of my shirts, but it was taking care off in a very respectable way and to my satisfaction. I have had many bad experiences with dry cleaners before, but, fortunately I think it is over thanks to American dry cleaners.
Keep up the good work guys.
Best Slogan Ever: We Offer No Guarantee!. I wish I would have read the reviews on shoe repair before I went here. I had a broken zipper on a pair of boots, so I brought them here to be fixed. Waited a week and then picked them up. Put them on at home and the zipper broke. Not to mention it looked as though they had cut the whole seam out of the boot and barely stitched it back up. I went back in with the boots to get a refund because I did not want to leave them here to butchered anymore. I was told that I had a fat calf, and they would not give me a refund. I was also told that they offer NO GUARANTEES!!!!! Not to mention she started pulling on the zipper and actually pulled it off in front of me! And did not offer to do anything about it! Wow!!! So beware. They offer no guarantees. You will definitely pay, but might not actually receive a service. I do not understand how businesses like this stay in business. Our economy is supposedly in trouble, so how in the world are they still operating with such a poor business. I am all about supporting local business, but not if I do not receive respect and quality service. I would advise everyone to ask about their No Guarantee policy before going here. It might just save you one big headache.
Best dry clearners in orlando!. I have been a loyal customer of this dry clearners for more than a year. they do a very good jobs when it comes to dry cleaning, alterations, and shoe repair! I like to purchase expensive clothes and I will only trust this store with my alterations. the owners are very friendly and they always greet me when I come in; they ask me how my day has been going. I have not had any problems with this dry cleaners I highly recommend them!!
Best experience ever. I signed up for this service to show my appreciation to my favorite store... I have been a customer for over 4 years. The owners make me feel like me being part of the family. My Feregamo shoes always looked better than new after being repaired by the owner and he always brags by saying "I am a Shoe Maker". I also use their Dry Cleaning Service with confidence, satisfaction and always a welcoming smiley face.
Poor Customer Service...STAY AWAY!!!.
I signed up SOLELY to rate this business.
Customer service is horrendous. The male owner of the store is VERY rude and his tone codescending.
I brought a pair of shoes to the merchant for repair on the strap. The female owner of the store accepted my repair job and quoted me a price that she documented on my HANDWRITTEN receipt. She even suggested I pay her that day, but I had declined. Too bad for me, on my day of pick-up, her husband charged me excess of what she documented and advised me she undercharged me PLUS tax, therefore, dollar amounts provided on receipts are not honored.
The staff is very unfriendly and lacks a sense of courtesy; customer service skills are nit. They provide no form of eye contact. NO ONE looks like they even want to be there. Inside surroundings are unkempt.
BEWARE. I used this drycleaner for over a year until they ruined over $400 in clothes by spilling chemicals on them. They then told me i had rodents in my home???? and this was the reason for the foreign substance. They never apologized or even offered a refund for the error. DON"T USE THIS DRYCLEANER!!! terrible customer service!
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