10/07/08

Avoid them, avoid them, avoid them!!!!

by Gma12

I would not recommend them to anyone! It ahs been 1 and 1/2 months and we are still waiting on our glasses that cost over $250. The first lenses we received were distorted. Instead of calling us to tell us they needed to reorder, we went in after they said our lenses were ready. Once we arrived, they realized they were incorrect. Don't you think someone should have figured that out before they called the customer? AVOID AVOID AVOID!!!! Maybe they will be ready soon?

07/16/08

EYEGLASS WORLD IS A TOTAL RIP OFF, BAD BUSINESS PRACTICES

by irishwriter8277

On June 22, I ordered glasses. They said they would be here in two weeks. $270. After two weeks passes and I don't hear from them I call them. They put me on hold. Their phone system hangs up on me. I call right back and they advise 'sorry, it does that all the time.' Say they are going to call me later regarding the delay on my glasses. Never call. July 10 my wife calls and they advise that the glasses had a problem in the lab. Glasses will be in Tuesday July 15th. I go in on the 15th, no glasses. That's it. I want to cancel my order. Can't do that! No manager is here at 4:30 in the afternoon. Got to call tomorrow. Called the manager Corrine. "Your glasses will be here later today". I tell her I decided that if the glasses were not there Tuesday, when I wasted a trip going to their store, that I was cancelling my order. Sorry, no can do. "I don't have the authority to refund. That has to go through corporate." So I am told they are gong to call Gayle with customer service and she is going to get back with me. I call Gayle and she says that Eyeglass World does not offer refunds on 'custom' work. but she can give me a hundred dollars off for my inconvenience. (Now what the hell pair of glasses is not custom work??????) I tell Gayle that she may hear back from me but I am going to contact my credit card company to dispute the charge. Gayle hangs up on me. Save yourself a lot of grief and do not go there at all.

• Cons: used car lot price negotiations

02/19/08

Integrity is missing

by Helal

I went to them with my frame. The lady there said they would finish in five days. I called after 5, 6, 8 days and it was not finished !!!

On picking up, one lens was larger than the frame and was bent inside it. I asked them to fix that. The technician scratched the lens while doing this. He made an order for a new one right away, giving the good news that I did not have to pay for it .. !!! funny.

Two weeks later they called and I went to pick up. There they said it would take 2 hours to put the lens in the frame. So why did you say that on the phone so I know I will have to spend 2 hours doing nothing in the streets.

After two and a half hours I got it. I went home. The following day I notice the frame was distorted. It is a plastic frame. The right lense is not same shape of left lens.

I went back. They said it was not their mistake. The machine, they said, follow th eframe and cut th elens accordingly. So they mean I have been using my distorted frame and never notice !!!!! In fact I noticed because my sun clip did not fit the frame after I took it from them. It was working before, so why it does not fit it now? Because its shape was changed.

Will give me the old lens so I can show you how it looks and prove to you that you distorted my frame. The lady says: oh we throw them in the trash one minute after you leave. REALY !!!!

The lap person made his idea. He can use some heat to fix but does not gurantee it. So if broken it should not be their problem.

The worst experience ever. One month to get my lenses and I lost my frame.