Orlando
>
Shopping
>
Colonial Photo & Hobby Inc
View Less
GREAT service and knowledge. I got a new Nikon basic camera for less than $100. It came with a free class, which I attended. I learned more about working the camera that morning than in the 10 years I have been fiddling around trying to figure out how to do things on an automatic digital camera. Very knowledgeable and helpful staff .…
Would have liked to continue to support my local store.
I've been shopping at CPH for several years. Unfortunately, this is the first time I made a purchase I wasn't completely happy with. I never paid attention to their return policy previously because I
never needed it. Now I have discovered that digital cameras are non-returnable if open or used, a policy that wasn't disclosed at the time of sale. As much as I'd like to consider supporting my local camera store, I'd rather buy from Amazon, B&H Photo or Best Buy, all of which have a return policy that allows the return of digital cameras.
In regards to the customer service, I do have to echo the previous comments about indifferent staff and their attitudes. You're better off going in already educated and knowing what you want rather than relying on their "expertise".…
Best store in town for photo gear. What a great store. I purchased my D7000 camera from them two weeks ago. They could not have been nicer to deal with. I tried everywhere to find the camera and they were the only ones to have it. They also had all the lenses and accesories in stock. I have been in three time since and they always answer all of my questions. Even when it's busy they will help the customers and then come back and answer more of my questions. Reading the comments below makes me wonder what the real story is. If you bought your item online would they take it back without a box? Would they answer your questions and help you out? Probably not. Did you ask about warranty repairs?…
What you need to know before you go.. Know exactly what lens you want. Know the capability of any peripheral equipment and ask what the process is to return something that doesn't work. Do your homework before you get there.
Awful service. I visited Colonial a couple times when I was in Orlando on business. The problems I had in each visit concern the incredibly slow, indifferent service at the check out counter. Each time I had to wait for the blonde girl working there to deal with customers arguing about photo printing orders. Granted things are first come first serve, but she devoted 20 minutes to an argumentative customer who did not want to provide his real name or address on a work sheet, while a line of paying customers who wanted to make purchases waited and waited. The second visit was about the same with the same girl ignoring paying customers while dealing with photo questions. In both cases the girl finally asked for another employee to assist her, but instead of having the other employee start to ring up costomers, they both devoted all of their time to the problematic questions. Once they had three employees answering one customer's belligerent problem while ignoring everyone else. Another problem was service from the back counter. I wanted to buy some items that are kept behind the counter (not sure why since similar products by a different brand are out front) but the employee was trying to make a sale to someone else for far too long and could not take 2 seconds to hand me a bottle of Zap A Gap.…
