My worst experience ever as costumer.
The store is runned by irane people who are very arrogent and do Not appreciate american's people business
Their items are old and used and price
Their prices are 50-7-% higher than Dave's bridal or similar american stores
On august 23 2008 I Rudiana C purchased 3 items at Brenner?s Fashion
One of the Items needed adjustments (takes in the back and shortens the end)
Rose (the sale person) told me that they will do the adjustment for only $36 (and she conformed it with another lady in her 50es short hear ,which I believed was the manager)
Rose told me to come back on Monday to do the adjustment.
On august 25 I went to the store and the manager (EDUARD) told me that I had to pay $70(not $36).
I told him about the price that Rose gave me and he said:
?I do not believe you ?
EDUARD was very unprofessional rude, arrogant.
He changed his statement 3 times
1- First he said :I will give you $10 discountand and charge you $60
2- Second he said I will refund you the money for the dress(when I said, ok give me my money back Eduard said :?You know what I changed my mind I am Not giving you any money back.
3- Third time Eduard said ?I am not going to refund or give you a discount so either you do it for $70 or leave the store
I let Eduard know that I am filing a complaint with the Florida business bureau therefore I needed his full name and his position. Eduard refused to give me either or.
I asked to speak to his supervisor and Eduard gave me a phone
!!! BEWARE !!! Very Poor Customer Releations. They mixed up my wifes wedding dress with the wrong one that is way too small and almost ruined our wedding. The store promised a full refund then changed their mind and "said it was a mistake but they don't do refunds" feel free to contact me for more info.
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