195 Concord Dr, Casselberry, FL | Directions 3270728.674296 -81.341317
We took my dying dog here, and the staff was very courteous that night. The girl who was taking care of the payment debited my account $333 dollars which is what the Veterinary Emergency Clinic. Overall I was satisfied with the services. A week later, I've got the ashes and to my surprise my dog's ashes were put in a wrong urn the one that is $150 and the paw print was not captured. So what I have now is a wrong urn, and not paw print. So now I have to deal with the lost of my dog who was with me for 14 years and also the aggravation that this hospital has caused me and my family. I've spoken to several members of the hospital, the receptionist who obviously has nothing to do with these matter was polite and somewhat caring; however, everyone else turned out to be so rude. The veterinarian in charge Jennifer on August 30th was extremely rude. She told me that there is nothing she could do and then hung up the phone on me. Caroline who oversees these three location in Florida had not clue of anything and spent most of the time making assumptions about the reasons of the mistake and without a definitive answer. She was also very argumentative and without little remorse of what had occurred. I will be definitely seeking legal action against this company. I will be definitely reporting this company to Best business bureau and to all social network I have knowledge of. So my advice to you is to find for alternative to this hospital/clinic.
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