Great customer service.
I worked with the owner who helped us with several patterns, ordered material and made a custom bedspread and pillows. We have gotten many great comments on his work and would highly recommend this company on your next custom draperies, bedspreads, pillows etc.
Horrible Customer Service.
Just as "horrible customer service" suggests - the gentleman that is manning the phones is extremely rude. He was hard of hearing and demanding when he didn't understand what was said. This kind of treatment is unacceptable and it's too bad they have someone like this taking calls from *potential* customers. I say potential because you've definitely lost one customer here.