08/23/07

CASEYS GRILL NIGHTMARE

by bilgo

The food was OK,but they are very overpriced for such a dinky restaurant.Forget about the customer service,they dont have any.The manager is rude and does not care about repeat business of his customers.I will never step foot in this place again until they get new owners.What a rip joint.

05/30/07

LIKE SITTING DOWN AT A FRIENDS HOME - WITH BETTER FOORD

by karygh

What a Find !!!!

I have lived in the area for over a year and never tried the place until one day my husband suggested we give it a chance. That was two weeks ago and I have eaten there four times since. The service was fast and friendly. You are welcomed with a big smile and rolls you wish your mom made. (don't tell her I said that) Every meal is more than I can eat and priced perfectly for a good healthy lunch (or dinner). Speaking of eating healthy - try a salad... I'm sure you will be impressed. It's like you went to your fridge and made it yourself.. not just a bowl of greens with 1 tomoato on top. You get a grand salad for a great price with HOMEMADE dressing.

I'll be back again and again

03/29/07

APPETIZER, SALAD & ENTREE SERVED ALL AT ONCE?! TOO BAD.

by kathybee46

My husband and I dine out several times a week. On Saturday evening 3/24/07, we visited Casey's Grill. We attempted to place our order with a foreign waitress having difficulty with the English language. When our two bottled beers turned up as drafts, we knew the ordering process was not understood. We carefully proceeded to order an appetizer, two salads and two entrees - a NY Strip Steak and a Prime Rib. When the waitress brought the appetizer and salads to the table at the same time, we asked her not to put the steak order on until we finished our appetizer. Within two minutes, our steaks arrived. We were eating our appetizer, still had our salads to eat, and we watched our pricy steaks getting cold. My husband asked to speak with a manager. After quite some time, a young gentleman wearing a dishwasher's apron approached us asking what we needed. We explained that all our food had arrived at the same time and our steaks were already cold. The defensive manager proceeded to tell us that he couldn't possibly keep an eye on the waitressess while he was working in the kitchen. He continued to tell us that he just makes sure that the food gets out of the kitchen, not when it gets on the table. We explained that we had asked the waitress not to bring the steaks out because we already had our appetizer and salads to eat. He went on to tell us that he did not bear any of the responsibility at all for all of the food being brought to the table at once. Nor did he consider the waitress responsible. After questionning the validity of this man being the actual restaurant manager, we chose not to continue debating with him and just asked for the check. NOTE: After the manager and waitress left our table, other patrons told us of their difficulties with the foreign waitress as well. These other patrons also witnessed, first hand, that telling the manager about it was useless. TOO BAD.